Part Time Customer Service Representative

Perry's Ice Cream•Akron, NY

4d•Hybrid

About The Position

As a core member of our Customer Service team, you will be expected to handle incoming calls from customers to take product orders, respond to incoming calls and emails from customers and Sales Representatives, and enter and adjust orders in our computer system. You will also identify opportunities to up-sell products and services, explain new offerings, and respond to requests for promotional materials. Maintaining accurate customer account information and resolving product or service problems by clarifying the complaint, determining the cause, and explaining the best resolution are key. You will follow up to ensure satisfaction and resolution, and enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments. Essential functions of the job include but are not limited to the above responsibilities. As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development.

Requirements

HS diploma or GED
Knowledge of MS Office including Word, Outlook, and Excel
Strong customer service skills; with a focus on providing world-class service to both internal and external customers
Excellent written communications skills, with the ability to compose professional emails and letters using proper grammar, punctuation, spelling and syntax
Effective verbal communication skills
Able to make and receive phone calls
Can establish and maintain effective working relationships with leaders, team members, and outside contacts
Maintain a positive attitude and treat others with respect
Demonstrates sound independent judgment and ability to solve issues of moderate complexity
Excellent computer/typing skills and accurate data entry
Capable of learning established procedures and product specifications
Effective in managing multiple tasks with limited direct supervision

Nice To Haves

Prior work experience in a customer service position is preferred

Responsibilities

Handle incoming calls from customers to take product orders
Respond to incoming calls and emails from customers and Sales Representatives
Enter and adjust orders in our computer system
Identify opportunities to up-sell products and services, and explain new offerings
Respond to requests for promotional materials
Maintain accurate customer account information
Resolve product or service problems by clarifying the complaint; determining the cause, and explaining the best resolution
Follow up to ensure satisfaction and resolution
Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments