Part-Time Customer Service Representative

Allentown Parking Authority•Allentown, PA

just now•Onsite

About The Position

The mission of the Allentown Parking Authority is to operate, monitor, and maintain convenient and accessible parking facilities and on-street parking opportunities within the City of Allentown. The Allentown Parking Authority works to balance the parking needs of residents, employees, business and property owners, and visitors while enforcing parking ordinances and providing appropriate access to parking. The Part-Time Customer Service Representative performs a variety of duties to provide understanding and compassionate service to our customers. This position has a responsibility to the community to treat everyone with respect and fairness with customer service being the number one priority. The Customer Service Representative reports directly to the Manager/Supervisor of Customer Service.

Requirements

High School diploma or GED
Must possess and maintain a valid PA driver’s license
Must be able to sit and/or stand for long periods of time
Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with a diverse customer base
Customer-Centric Attitude: A genuine desire to help others, with a focus on providing solutions that enhance customer satisfaction
Problem-Solving Abilities: Ability to think quickly and make decisions under pressure
Attention to Detail: Strong organizational skills with a keen eye for detail, especially when handling transactions and customer records
Technological Proficienty: Comfortable using customer service software, payment processing systems, and basic office applications such as Microsoft Suite (Word, Excel, Teams, Outlook, & PowerPoint)
Ability to remain calm in stressful situations
A positive attitude with a focus on community well-being
Empathy and patience in dealing with diverse populations
A commitment to fairness and integrity in all actions

Nice To Haves

Prior experience in customer service, community relations, or law enforcement is preferred

Responsibilities

Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners
Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community
Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible
Engage with customers in a friendly and professional manner, assisting with parking inquiries, payment processing, and issue resolution
Answer phones, work at the front window receiving and recording payments, selling permits
Respond to customer questions and concerns via phone, email, and in-person, ensuring all interactions are handled with empathy and efficiency
Accurately handle cash, credit, and electronic payments for parking fees, permits, fines, while maintaining confidentiality and security
Guide customers through the permit application process, ensuring all documentation is complete and accurate
Collaborate with other departments to ensure smooth parking operations and address any issues that arise
Keep records or customer interactions, transactions, and feedback, using them to improve service quality
Input police tickets
Maintain accurate records of citations, warnings, and interactions with the public.
Work closely with team members to ensure a supportive and collaborative atmosphere
Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions
All other duties as assigned