Part-Time Lead Customer Service Representative (Family Recreation Center)

Oak Brook Park District•Oak Brook, IL

10d•Onsite

About The Position

The Oak Brook Park District is seeking a friendly and reliable Lead Customer Service Representative to assist with the daily operations of their Family Recreation Center. This role involves providing excellent service to guests, working with recreation software, handling inquiries, and supporting various center functions. The position is part-time, averaging approximately 25 hours per week, not to exceed an average of over 29 hours per week. Specific hours vary depending on the season (Memorial Day - Labor Day and Labor Day - Memorial Day).

Requirements

Talent for excellent customer service.
Effective listening and communication skills.
Valid Illinois driver's license (Class D).
Current CPR/AED/First Aid certification required or training provided by the Park District.
Proficient computer skills required, including familiarity with basic office software and the ability to learn internal systems quickly.
Good decision making and the ability to effectively deal with upset customers is required.

Nice To Haves

Bilingual candidates encouraged to apply.

Responsibilities

Provide direct support to the Family Recreation Center Facility Manager.
Provide excellent internal and external customer service.
Be familiar with Park District facilities and offerings including operating hours, website content, membership information, program information, program changes, and special events.
Process all memberships, program registrations, and point of sale transactions in a timely and accurate manner.
Efficiently resolve all membership, program registration, and point of sale issues.
Regularly communicate with the Family Recreation Center Facility Supervisor on Park District matters.
Engage in open, honest, and respectful communication internally and externally.
Work with other staff members to address facility, program, and service issues.
Attend staff meetings.
Attend scheduled customer service training sessions.
Focus on welcoming diversity, encouraging inclusion and creating equity for all.