Part-Time Lead Customer Service Representative (Family Recreation Center)

Oak Brook Park District•Oak Brook, IL

12d•$17 - $19•Onsite

About The Position

The Oak Brook Park District is seeking a friendly and reliable Lead Customer Service Representative to assist with the daily operations of their Family Recreation Center. This role involves providing excellent service to guests, working with recreation software and technology, handling inquiries, and supporting various functions within the center. The position offers approximately 25 hours per week, not to exceed an average of over 29 hours per week. Specific hours are requested for the periods between Memorial Day and Labor Day, and from Labor Day to Memorial Day.

Requirements

Valid Illinois driver's license (Class D)
Current CPR/AED/First Aid certification required or training provided by the Park District
Proficient computer skills required, including familiarity with basic office software and the ability to learn internal systems quickly.

Nice To Haves

Talent for excellent customer service
Effective listening and communication skills
Bilingual candidates encouraged to apply

Responsibilities

Provide direct support to the Family Recreation Center Facility Manager.
Provide excellent internal and external customer service.
Be familiar with Park District facilities and offerings including operating hours, website content, membership information, program information, program changes, and special events.
Process all memberships, program registrations, and point of sale transactions in a timely and accurate manner.
Efficiently resolve all membership, program registration, and point of sale issues.
Make good decisions and effectively deal with upset customers.
Regularly communicate with the Family Recreation Center Facility Supervisor on Park District matters.
Engage in open, honest, and respectful communication internally and externally.
Work with other staff members to address facility, program, and service issues.
Attend staff meetings.
Attend scheduled customer service training sessions.
Focus on welcoming diversity, encouraging inclusion and creating equity for all.