Lead Customer Service Representative - Walk In Center
About The Position
Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Customer Service Representative working onsite, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This position requires that you reside within 75 miles of Portsmouth, VA. If chosen for the position, you'll be assigned to work onsite on either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504. What You’ll be Doing Do you have a passion for leading a team and ensuring operations run smoothly? You’ll have ownership over delegating tasks to CSRs, verifying nightly deposits, and maintaining accurate records. Whether it’s investigating patron accounts, resolving escalations with care, or ensuring KPI targets are met, you’ll be the difference between a team that’s simply functioning and one that’s thriving under strong leadership. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Requirements
- High school diploma or equivalent
- 6 months prior inventory & data entry experience or related experience preferred
- Skilled in MS Office, spreadsheet, and processing programs
- Data Entry skills (35 wpm)
- Dependable, accurate and detail oriented
Responsibilities
- Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively.
- Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions.
- Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes.
- Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities.
- Display leadership qualities, set a good example for the team, and fully support the Supervisor.
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $17.50 plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
