GC Retail Lead Customer Service Associate Store 551

The Guitar Center Company•Danvers, MA

23h•$21 - $26•Onsite

About The Position

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Lead Customer Service Associate, you will be responsible to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory.

Requirements

2+ years of relevant work experience
Must be able to lift up to 50lbs.
Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

Skilled understanding of Guitar Center retail systems and processes

Responsibilities

Provide sales guidance to associates on the sales floor
Manage customer interaction -- maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed
Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process
Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g., replenish displays, filling holes and ensuring displays are functional)
Hold "The Mic" to drive sales when scheduled, acting as a role model for sales productivity and behaviors
Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standard
Additional duties as assigned.