GC Retail Lessons Lead Store 361
Guitar Center•Aurora, IL
•Onsite
About The Position
The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports the lesson program’s growth, coordinates instructor and student schedules, maintains lesson and rehearsal schedules, and ensures systems are functioning properly. Successful candidates demonstrate customer focus, strong interpersonal communication and organizational skills, and the ability to lead, manage, and mentor others.
Requirements
- At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
- Ability to lift up to 25 pounds.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Customer-service skills and ability to provide a positive customer experience.
- Clear, concise, positive, and courteous written and verbal communication skills.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
- Ability to lead, manage, and mentor others, provide feedback, and manage a geographically dispersed team.
Nice To Haves
- Associate’s degree.
- Skilled understanding of Guitar Center retail systems and processes.
Responsibilities
- Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
- Sell rehearsal space.
- Communicate with parents and students to ensure a positive experience.
- Guide instructors, manage their teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability and student needs.
- Maintain and increase curriculum sales.
- Ensure systems are functioning properly.
- Maintain lesson and rehearsal schedules for the facility.
- Assist customers with questions and provide tours of the Lessons facility.
- Perform additional duties as assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Mental health support.
- Paid sick time.
- Paid holidays.
- Paid vacation time.
- Employee discount program.
- Tuition reimbursement options.
- Gig leave for musician employees.
- Eligible to participate in the Guitar Center Company bonus program based on Company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
