Lead Customer Implementation Manager

Early Warning®•San Francisco, CA

1d•$125,000 - $156,000•Hybrid

About The Position

Early Warning Services is hiring a Lead Customer Implementation Manager to drive adoption of its products through client-facing technical and functional support and implementation activities. The role collaborates across functions to support external clients and ensure smooth onboarding into the EWS ecosystem. It follows a hybrid work model. The position leads implementation delivery, provides subject matter expertise for complex and mobile checkout integrations, and aligns Product, Engineering, Design, and Operations around implementation readiness and launch decisions. It also develops scalable implementation standards and playbooks. The role requires a bachelor’s degree or equivalent and typically 8 or more years of progressive relevant experience. Candidates must independently be eligible to work in the United States at the date of hire; employment visa sponsorship is unavailable. A background and drug screen are required. The listed base pay range is $125,000–$156,000 per year for New York, NY and San Francisco, CA. Candidates are also eligible for a discretionary incentive plan and benefits. Compensation may vary based on job scope, market rates, location, qualifications, experience, and other legitimate factors. The work is primarily in a normal office environment and is sedentary, involving extensive computer use and sitting for periods of approximately four hours. Occasional standing, walking, kneeling, and reaching may be required, as well as occasionally lifting 10 pounds or frequently exerting negligible force. The job requires visual acuity and dexterity to use documents and office equipment, and the ability to communicate with internal or external customers. Reasonable accommodations may be made to enable performance of essential functions.

Requirements

Bachelor’s degree or equivalent; the posting states this is typically obtained through completion of a bachelor’s degree or equivalent.
Typically 8 or more years of progressive experience in integrations, product implementation, or related roles.
Strong experience with web browser and mobile app ecosystems, including iOS, Android, and in-app user flows.
Proven ability to manage vendors, consultants, or cross-functional teams.
Deep understanding of digital checkout, payments, or e-commerce experiences.
Strong analytical and problem-solving skills focused on improving user experience and performance.
Excellent communication and stakeholder management skills.
Background and drug screen.
Must independently possess eligibility to work in the United States for any employer at the date of hire; visa sponsorship is not available.

Responsibilities

Manage and direct the implementation team and, when applicable, consultants supporting merchant integrations.
Enforce standards, quality assurance processes, and delivery expectations; review implementation work for consistency, quality, and adherence to best practices.
Drive accountability for timelines, deliverables, and outcomes, and identify and address implementation friction such as redirects, latency, and drop-offs.
Implement standardized pre-launch scorecards and post-launch reviews.
Lead technical and user experience design reviews with clients.
Serve as an escalation point for complex or high-priority implementations and as the primary expert on mobile checkout and app-based implementations.
Advise external partners on optimal integration approaches.
Train and mentor team members on implementations, procedures, and controls.
Lead collaboration across Product, Engineering, Design, and Operations; facilitate implementation reviews and readiness assessments for key launches.
Ensure implementation learnings are captured and applied to future integrations, and support go/no-go decisions with recommendations based on readiness.
Partner with Product to improve documentation, playbooks, and training materials.
Share integration and product feedback with Product and Technology groups to inform the roadmap and product enhancements.
Create repeatable processes that reduce variability across external organizations and refine best practices based on data, feedback, and platform capabilities.

Benefits

Medical coverage, including PPO and HDHP plans.
Dental insurance.
Vision insurance.
Company contributions to a Health Savings Account or pre-tax flexible spending accounts for commuting, health, and dependent-care expenses.
401(k) plan with a 100% company Safe Harbor match on the first 6% deferred, immediately upon eligibility.
Flexible Time Off for exempt employees and PTO for non-exempt employees.
11 paid company holidays.
Paid volunteer day.
12 weeks of paid parental leave.
Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Discretionary incentive plan.