Lead CSR/Teller - Del Prado (Cape Coral FL) - Full Time

Fifth Third Bank • Cape Coral, FL

8d • Onsite

About The Position

The Lead CSR/Teller provides excellent customer service, refers customers to appropriate business partners for consultative conversations, and performs the most complex Customer Service Representative duties with considerable independent judgment. The position is accountable for managing risk, following policies and procedures, and supporting positive experiences for customers and colleagues.

The role deepens customer relationships by listening to needs, following up on questions, communicating clearly, and maintaining confidentiality. It also supports financial center operations, including cash counts, office responsibilities, balancing records, resolving outages, and helping train newly hired Customer Service Representatives. During customer interactions and outreach, the Lead CSR/Teller identifies customer needs, makes appropriate referrals, and maintains knowledge of retail products and services.

This position is based in a normal office environment in Cape Coral, Florida. It involves extensive cash handling and viewing computer screens, contact with the public, and flexibility in scheduling. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash-handling responsibilities.
• In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision.
• Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to act as a leader and resource for customers and the platform team.
• Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service and guide customers to appropriate business partners for consultative conversations.
• Listen to customers’ needs, ask questions to understand them, follow up on questions, and find solutions to issues.
• Communicate responsively and clearly, maintain customer confidentiality, and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
• Perform daily office responsibilities with Customer Service Representatives and Bankers to maintain efficient office operations.
• Maintain an accurate balancing record, find and correct outages, and assist others as needed.
• Keep current on bank policies and financial center procedures and use sound judgment in accordance with established guidelines.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and outreach and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED