Lead CSR/Teller - Stickney Point (Sarasota FL) - Full Time

Fifth Third Bank • Siesta Key, FL

9d • Onsite

About The Position

The Lead CSR/Teller provides excellent customer care for daily transactions, customer inquiries, and problem resolution in accordance with Fifth Third Bank policies. The role handles the most complex CSR duties and exercises considerable independent judgment. It supports efficient financial center operations, maintains customer confidentiality and ethical conduct, manages risk in accordance with the Bank’s policies, and refers customers to appropriate business partners for products and services.

As the CSR-line lead and an office resource, this position monitors operations, delegates work, helps resolve customer and procedural questions, and supports training and development for CSR staff. The role also maintains knowledge of banking policies, procedures, products, and services; works to meet or exceed sales-referral goals; and continually develops relevant knowledge and skills.

Requirements

• High school diploma or GED.
• A minimum of 3 years of CSR experience to acquire the in-depth knowledge of retail policies and procedures needed to perform essential duties with minimal supervision.
• Ability to demonstrate advanced math functions.
• Ability to interact comfortably and confidently with the public.
• Ability to communicate in writing and verbally at a professional level common within a business setting.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to establish oneself as a leader.
• Ability to work positively and effectively with coworkers and management in a team environment.
• Flexibility in scheduling.

Responsibilities

• Provide premier customer service with a friendly, helpful demeanor, building rapport with customers and responding promptly to inquiries and problems.
• Answer customer questions or find answers and solutions, while maintaining the confidentiality of customer business.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the PB, FSR, or FCM to support efficient office operations.
• Perform cash withdrawal and check-signing approvals, approve ace transactions, handle night deposits, and follow the Dual Key Process.
• Maintain a personal balancing record in accordance with policy, identify and correct outages, and seek assistance for more difficult errors.
• Maintain current knowledge of bank policies and financial center procedures and use sound judgment within established guidelines.
• Train and develop new or existing CSRs as needed and identify other CSRs who can train new staff.
• Monitor operations behind the CSR line, delegate work, and bring issues to the Customer Services Manager as needed.
• Serve as an office resource for CSR activity by answering questions, finding solutions to customer issues and procedural questions, and helping management keep CSRs up to date.
• Meet or exceed sales-referral goals set by management.
• Develop product and service knowledge through self-motivation, formal education, seminars, and in-house training.
• Initiate conversations to uncover customer needs and refer customers to business partners for product and service sales and cross-sales.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits designed to support employees and their families across physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED