Lead CSR/Teller - North Port FL - Full Time

Fifth Third Bank • North Port, FL

9d

About The Position

The Lead CSR/Teller provides excellent customer service, identifies customer needs, and refers customers to the appropriate bankers or business partners for consultative conversations. The role handles the most complex Customer Service Representative duties and exercises considerable independent judgment while following bank policies and procedures and managing risk. It is accountable for delivering positive customer experiences and acting in the best interests of customers and colleagues.

The position supports financial center operations, including cash counts, FCA requests, daily office responsibilities, balancing records, and resolving outages. It maintains knowledge of retail policies and procedures, helps train newly hired Customer Service Representatives, and serves as a leader and resource for customers and the platform team. The role is based in a normal office environment in North Port, Florida, and involves extensive cash handling and computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• In-depth knowledge of retail policies and procedures sufficient to perform essential duties with minimal supervision.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to act as a leader and resource for customers and the platform team.
• Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their financial needs, guide them to appropriate solutions, and refer them to bankers or business partners when appropriate.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
• Perform daily office responsibilities with CSRs and bankers to maintain efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and assist others as needed.
• Stay current on bank policies and financial center procedures and use sound judgment within established guidelines.
• Assist in training newly hired Customer Service Representatives.
• Build and maintain knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees and their families, including physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED