Lead Credentialing Program Assistant

Veterans Health Administration•Portland, OR

1d•Onsite

About The Position

The Lead Credentialing Program Assistant serves as a C&P specialist, providing oversight and input regarding compliance with VHA policies, directives, memoranda, notices, The Joint Commission (TJC) standards, recommendations from the Office of Inspector General (OIG) and Government Accountability Office (GAO), and other internal or external audits and reviews. The role leads a group of C&P Specialists and is responsible for assigning, monitoring, and reviewing their work. The position supports quality assurance for the VAMC's C&P program, contributes to policy and decision-making initiatives with the C&P manager, and helps improve program performance by evaluating results and identifying inefficient or dysfunctional processes. It also consults with VAMC leadership and C&P Office Specialists on facility credentialing, privileging, scope of practice, memoranda of understanding, and applicable VA and VHA requirements and standards. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Pacific time. Flexible scheduling is authorized. This is not a virtual position.

Requirements

Be a U.S. Citizen.
Have one year of specialized experience equivalent to at least the next lower grade, GS-6, in the normal line of progression.
Experience leading and mentoring a team, including assigning, monitoring, and reviewing specialized staff work.
Experience providing training, coaching, and team-building.
Experience conducting internal audits, reviews, and quality assurance activities in C&P or a similar healthcare administration setting.
Experience analyzing and interpreting program data, including report card data and audit results, and presenting findings in statistical, graphical, and narrative reports.
Experience managing database entries and reviewing documentation for accuracy, compliance, and process optimization.
Experience preparing and delivering analytical reports and recommendations in a clear, actionable format.
Complete all required application steps, including an online assessment.
Register for Selective Service if a male born after December 31, 1959.
Complete a background/security investigation and online onboarding requirements.
Participate in the seasonal influenza vaccination program.
Serve a one-year probationary period.
Meet all qualification requirements within 30 days of the announcement closing date, October 19, 2026.

Responsibilities

Lead a group of C&P Specialists and assign, monitor, and review subordinate team members' work.
Communicate the organization's mission and vision and integrate them into team goals, work plans, and work products.
Explain assignments, projects, problems to be solved, actionable events, milestones, and deadlines to the team.
Distribute and balance workloads and tasks according to workflow, skill level, and occupational specialization, adjusting priorities to ensure timely completion.
Advise the team on work methods, practices, and procedures, and help identify viable solutions.
Ensure quality assurance in the VAMC's C&P program.
Participate in policy and decision-making initiatives with the C&P manager and develop understanding of regulatory and policy requirements, quality assurance methods, and best practices.
Use evaluation results to recommend improvements to organizational and program performance.
Validate processes with the C&P manager and identify dysfunctional processes early during implementation.
Advise VAMC leadership and C&P Office Specialists on credentialing, privileging, scope of practice, memoranda of understanding, and applicable VA/VHA requirements and TJC standards.