Lead Coordinator - Porter ObGyn & Midwifery

Porter Medical Center • Middlebury, VT

10d • Onsite

About The Position

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to support the daily operations of a busy practice serving up to 100+ patients per day across 12 providers. The role provides leadership and oversight for front desk staff, processes, and procedures, with a focus on exceptional patient experience, operational efficiency, and process improvement.

The PMG Lead Coordinator supervises front desk staff and ensures operations align with Porter Medical Center’s established policies, procedures, and regulatory standards. The position is a bargaining union role.

Requirements

• At least one year of education and/or experience in a medical office setting.
• Oral and written communication, negotiation, problem-resolution, and coordination skills.
• Knowledge of computer applications and word processing.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.

Nice To Haves

• Knowledge of LSS and Meditech/Epic.
• Previous ObGyn or women’s health experience.
• Experience scheduling surgeries and other surgical procedures.
• Familiarity with electronic health records (EHR) and scheduling systems.

Responsibilities

• Supervise and support front desk team members, ensuring adherence to workflows and service standards.
• Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Assign tasks, monitor performance, and coach staff to foster a collaborative and efficient work environment.
• Address operational challenges promptly and effectively to minimize disruption to patient care.
• Serve as the primary liaison between front desk staff, clinical teams, and management.
• Ensure adherence to organizational policies, privacy regulations, quality standards, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed