Lead Coordinator, Learning Development & Delivery

Cardinal Health•Durham, NC

About The Position

Learning Development and Delivery at Cardinal Health focuses on developing, deploying, and evaluating learning solutions to support employee development and build organizational capability in alignment with business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. It also manages third-party trainings and partners with leaders and subject matter experts within functions and business units to deliver learning. Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value employees gain from learning solutions. This job family delivers training materials including presentations, guides, manuals, and course evaluations, and coordinates training schedules based on training needs.

Requirements

High School Diploma, GED, or equivalent related work experience preferred
6 years business experience preferred
Demonstrates good verbal and written communication skills
Proficient in Microsoft Office products, AIMS (inventory management system), learning management systems
Ability to work in a team and to effectively collaborate with others
Collaborates in a manner that prioritizes team success.
Engages a variety of training methods to address multiple learning styles
Reacts to learner questions / challenges in a manner that generates self-sufficiency
Builds strong partnerships among employees and management
Organizational skills including the ability to multi-task
Manages time and multi-tasks as necessary to achieve full scope of goals.

Nice To Haves

Leads effective application of new processes to accomplish a wide variety of assignments.
Demonstrates comprehensive knowledge in technical aspects of the business.
Applies knowledge beyond own areas of expertise.
Performs complex and technically challenging work.
Preempts potential problems and provides effective solutions for team.
Works independently to interpret and apply company procedures to achieve business goals.
Provides appropriate positive and constructive feedback to students.
Exhibits strong customer service and communication skills.
Facilitates content in a manner that drives knowledge retention and application.

Responsibilities

Serves as the primary training contact for employees at the business site for training requests, questions, and issues.
Prepares for new hire classes, including securing classroom space, materials, and meals, and communicating with new hires about first-day expectations.
Utilizes current existing materials and technology to deliver learning programs and activities.
Identifies and immediately communicates program gaps, feedback, and other learning opportunities to peers, site leadership, and home office partners.
Runs and analyzes reports to identify business/training needs and communicates training opportunities to peers, site leadership, and home office partners.
Tracks new employee metrics at established intervals and communicates/coordinates with site leadership to ensure readiness standards are met.
Drives support and adoption of new learning platforms and training technology.
Acts as a subject matter expert to assist in the development and improvement of training materials.
Assists in the development and ongoing training of associates at all levels, including onsite peers, offsite peers, and site leadership.
Monitors and evaluates peer trainer performance and provides feedback.
Acts upon coaching and feedback from the coordinator and learning team.
Completes professional development requirements to expand skillset, including Train-the-Trainer sessions, certification courses, “teach backs,” and other opportunities.
Remains up-to-date on operational processes, procedures, and policies.
Ability to work flexible shifts depending on the training needs of the site.
Some travel may be required to support the training needs of other sites.
Willingness to learn and train other employees on all aspects of the business.
Completes other duties as assigned.