Lead Cooler Service Technician

Coca Cola Beverages Florida•Sarasota, FL

11d•Onsite

About The Position

Coke Florida is hiring a Lead Cooler Service Technician based out of its Sarasota location. The role performs mechanical services and preventive maintenance on cold drink equipment at customer accounts and supports the coaching, training, development, and onboarding of cooler service team members. The lead technician also provides advanced troubleshooting expertise, helps resolve customer and operational issues, and supports the Field Service Supervisor when needed. The posting gives a typical schedule of 10:00 AM–6:30 PM, Monday through Friday, but also states that hours may vary between 8:30 AM and 10:30 PM. The position requires flexibility, and weekends and holidays may be required on a rotating schedule. The technician must follow company and DOT vehicle policies.

Requirements

High school diploma or GED.
At least 1 year of general technical experience.
Prior diagnostic troubleshooting experience.
Demonstrated mechanical, technical, and electrical aptitude.
Basic computer and analytical skills.
Valid liability insurance.
Driving record must meet Motor Vehicle Report (MVR) policy guidelines; driving records are evaluated under Coke Florida guidelines.

Nice To Haves

Refrigeration/HVAC trade or vocational certification.
At least 1 year of refrigeration/HVAC experience.
Plumbing experience.
HVAC certification.
CCNA fundamentals certification.

Responsibilities

Perform mechanical services and preventive maintenance on cold drink equipment at customer accounts.
Keep refrigeration equipment in proper operating condition.
Maintain positive customer relationships.
Prepare equipment in accordance with company standards.
Ensure the vehicle has appropriate parts inventory and conduct and verify inventory on technician vehicles.
Maintain a clean and safe work area.
Backfill for and support the Field Service Supervisor during paid time off.
Provide advanced troubleshooting and subject matter expertise for Freestyle, McDonalds, vending, coolers, credit card readers, and legacy fountain equipment.
Act as the accident investigation point person when the Field Service Supervisor is unavailable.
Complete special assignments and projects as directed by the Field Service Supervisor, including preparing parts and organizing technician vehicle inventory.
Back up or lead resolution of CCNA disputed invoices.
Work with cross-functional groups, including dispatch, parts, and CCNA, to resolve customer issues.
Train and support sales associates in basic equipment knowledge.
Coach, train, develop, and onboard new cooler service team members.
Follow company and DOT vehicle policies.