Lead Cook | Marriott Milwaukee West

CSM Careers•Waukesha, WI

32d•Onsite

About The Position

This position is responsible for taking a lead role in preparing and cooking food items in accordance with CSM/brand high quality standards. Provides work direction to other cooks and enforces compliance with health regulations. Helps ensure achievement of overall financial results, guest satisfaction and positive associate relations. Accountable for supervising staff to ensure highest level of food quality and production to standards. Responsible for daily line checks, ongoing audits of consistency and quality, and follow up as necessary. Recognizes opportunities for improvement, and implements the necessary changes. Develops standard operating procedures to maximize quality. Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service. Ensures outstanding presentation through use records and photographs, and monitors that plate set ups meet the photo-record standards. Trains team on any menu changes, and works with Manager to develop new menu items, use records, and photographs. Works closely with manager to monitor and keep kitchen expenses down and maximize profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows CSM procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality. Responsible for training all employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Leads by example with food safety standards and food storage. Conducts routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Works with manager and assists with interviewing, hiring, coaching, and development of all employees. Helps evaluate staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all required meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures.

Requirements

2+ years of progressive lead cook or kitchen supervisory experience required.
Must be detail oriented.
Must have the ability to communicate well with all levels within and outside the organization.
Must be able to problem-solve with employees.
Must be able to manage multiple priorities in a fast-paced environment.
High school diploma or GED required.
Serve Safe or approved equivalent certification, or the ability to obtain certification is required.
Ability to lift, push, and pull up to 50 pounds on a regular basis throughout shift.
Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, bending, carrying, and lifting throughout the shift.

Nice To Haves

College and/or culinary degree or equivalent experience required.
Prefer 2 or more years as a lead cook or kitchen supervisor in a restaurant or hotel of similar size and reputation for outstanding service.

Responsibilities

Take a lead role in preparing and cooking food items in accordance with CSM/brand high quality standards.
Provide work direction to other cooks and enforce compliance with health regulations.
Ensure achievement of overall financial results, guest satisfaction and positive associate relations.
Supervise staff to ensure highest level of food quality and production to standards.
Perform daily line checks, ongoing audits of consistency and quality, and follow up as necessary.
Recognize opportunities for improvement and implement necessary changes.
Develop standard operating procedures to maximize quality.
Ensure food preparation and delivery standards are met for banquet events and all outlets.
Ensure outstanding presentation through use of records and photographs, and monitor plate set ups meet photo-record standards.
Train team on menu changes and work with Manager to develop new menu items, use records, and photographs.
Monitor and keep kitchen expenses down and maximize profitability.
Manage effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follow CSM procurement guidelines and apply good business judgment, controlling food cost while maximizing food and beverage revenue.
Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
Ensure guest satisfaction by ensuring food and beverage standards are met.
Identify and address guest concerns in a timely and efficient manner.
Work side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.
Train all employees and ensure training records are maintained.
Analyze quality issues, identify training needs and ensure implementation to improve results.
Utilize available resources and adhere to CSM training policies.
Ensure all company, brand, and department specific training requirements are met.
Lead by example with food safety standards and food storage.
Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
Ensure a clean and safe work environment, and follow all CSM procedures for guest/employee incidents.
Assist with interviewing, hiring, coaching, and development of all employees.
Help evaluate staff performance and take appropriate corrective action as needed to hold employees accountable.
Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Manage workload effectively.
Demonstrate clear written and verbal communication skills.
Promote collaboration and positive, professional work environment.
Attend all required meetings to ensure proper communication/planning occurs.
Adhere to all CSM Standard Operating Procedures.