Lead Convention Porter

Fontainebleau Las Vegas • Las Vegas, NV

5d • Onsite

About The Position

The Lead Convention Porter is responsible for the efficient set up and breakdown of all Convention events. This role involves leading the setup, service, and breakdown of convention and/or banquet events, ensuring Members deliver consistent, luxury service to all guests, and maintaining safe and sanitary conditions in all banquet service areas. The position requires full knowledge of table and room set-ups, service functions, house and resort rules, banquet menu items, ingredients, bar menus, and alcohol awareness training. The Lead Convention Porter will coordinate break times, comply with policies and procedures, and maintain knowledge of food allergies and dietary options. Building strong relationships with clients and internal stakeholders, upselling services, and identifying areas for improvement are also key aspects of this role. Clear communication with management via radio and knowledge of chemicals used in the Set-Up department according to OSHA are essential. The role also ensures storeroom areas meet Health Department standards.

Requirements

• Must be at least 21 years of age
• High School diploma or equivalent required
• One (1) year in Banquets and Catering in a high-volume, luxury hotel with a minimum banquet space of 200,000 square feet
• Demonstrated knowledge and experience in overall Banquet operations
• Complete knowledge of health and safety regulations
• Must have basic knowledge of Microsoft Office software
• Ability to write reports, business correspondence, and procedure manuals
• Has a clear understanding and knowledge of the Culinary Union Collective Bargaining Agreement
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP
• Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs
• Strong overall knowledge of F&B preparation and presentation
• Proficient in operational financial management accountability and budgeting
• Excellent interpersonal skills to deal effectively with guests, management, Team Members, and other outside contacts
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Excellent communication and customer service skills
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision and peripheral vision.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

• Full knowledge of all different table and room Set-Ups, functions of service, house and resort rules and regulations
• Maintain full knowledge of banquet menu items and ingredients, room set-ups, bar menus, functions of service, house and bar rules and regulations, and alcohol awareness training
• Maintain knowledge of common food allergies, dietary options, and/or alternate food requests
• Maintain knowledge of all chemicals used in the Set-Up department and comply according to OSHA

Responsibilities

• Lead the setup, service, and breakdown of all convention and/or banquet events
• Work in conjunction with managers and supervisors to ensure Members are delivering consistent, luxury service to all guests
• Provide prompt, courteous service to all banquet guests while maintaining a friendly and pleasant atmosphere
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely banquet service
• Ensure safe and sanitary conditions in all banquet service areas and for all banquet service and set up equipment
• Coordinate all break times with Members in relation to business needs on the convention floor
• Comply with Title 26 policies and procedures as well as completing all assigned/required modules in a timely manner
• Build and maintain strong relationships with clients, event planners, and internal stakeholders
• Seek opportunities to upsell services and generate repeat business
• Maintain department policies and procedures to control costs while delivering exceptional luxury service
• Identify areas for improvement and implement strategies to enhance guest satisfaction, operational efficiency, and revenue generation
• Maintain a professional, courteous and friendly demeanor with all members and guests always
• Clearly communicates with management via radio in a professional manner when called upon in a timely manner
• Ensure all storeroom areas are up to Health Department standards

Benefits

• Pay will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED