Lead Contractor Coordinator

New Jersey Resources • Wall Township, NJ

13d • $92,500 - $125,000 • Hybrid

About The Position

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Lead Contract Coordinator to supervise and coordinate company construction activities to ensure projects are completed safely, efficiently, on schedule, and in a cost-effective manner. Serve as the primary liaison between the Company, customers, and contractors, fostering clear, consistent communication and a high level of customer satisfaction throughout all phases of construction. Monitor, analyze, and maintain contractor performance metrics, including productivity and timeliness, to support operational effectiveness. Oversee all aspects of construction-related customer concerns and complaints, managing the resolution process from intake through completion while coordinating with internal stakeholders to ensure timely and effective outcomes.

Requirements

• Associate degree required; Bachelor's degree preferred. Equivalent combinations of education and relevant experience may be considered.
• Minimum of 7 years of experience in utility construction, operations, project coordination, scheduling, or a related field.
• Working knowledge of UCIS, Maximo, or similar work management and work order systems.
• Proficiency in database management, reporting tools, and data analysis.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while building and maintaining effective relationships with internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively interact with customers, contractors, municipal agencies, and cross-functional teams.

Nice To Haves

• Experience with project management software, such as Microsoft Project, preferred.
• Experience with Power BI preferred.

Responsibilities

• Direct and oversee the daily activities and performance of Construction Coordinators, providing guidance, support, and accountability to ensure operational excellence.
• Coordinate construction activities between customers, contractors, municipalities, and internal stakeholders to ensure work is completed safely, efficiently, on schedule, and in a cost-effective manner.
• Support Construction Coordinators in establishing mutually agreeable installation schedules for customers, builders, contractors, and company personnel.
• Administer and maintain the Company's Blanket Permit Program, ensuring compliance with municipal requirements and permit obligations.
• Develop and maintain strong working relationships with municipal representatives to support and expand the effectiveness of the Blanket Permit Program.
• Investigate, manage, and resolve construction-related customer concerns and complaints in a fair, timely, and customer-focused manner.
• Build and maintain effective relationships with municipal, county, and state agencies, as well as engineering and consulting firms, to support construction operations and project coordination.
• Lead and facilitate regular contractor meetings to review project status, address issues, and coordinate upcoming work.
• Develop, maintain, and enhance reports, queries, and Power BI dashboards to support contractor forecasting, workload planning, and operational performance tracking.
• Generate and maintain reports identifying upcoming construction work to aid contractor resource planning and scheduling.
• Administer communication processes and systems, including coordination with Engineering and IT to maintain customer notification tools such as automated outbound messaging.
• Collaborate with Customer Service, IT, Marketing, and other departments to research, develop, and implement new customer communication strategies that improve the overall customer experience.
• Serve as the liaison between the department and Sales, Distribution Operations, and other business units to ensure the effective coordination of contractor-related construction activities.
• Prepare service work orders as needed for new business installations, service renewals, and other construction-related activities.
• Monitor and maintain records related to contractor performance, including work quality, productivity, safety, timeliness, and restoration activities.
• Assist in resolving contractor billing discrepancies and first-level billing disputes between contractors and the Company.
• Support cross-functional initiatives by preparing reports, analyzing data, and assisting with departmental and company-wide projects.
• Perform other duties and special projects as assigned by management.

Benefits

• Day one medical coverage, including prescription, vision and dental plans
• 401(k) plan with a generous company match
• Direct Stock Purchase Plan (with optional payroll deduction for employees)
• Wellness perks, including free on and off site fitness centers and other programs
• A confidential Employee Assistance Program
• Professional development and tuition reimbursement
• Vacation and company-paid holidays
• Flexible work arrangements with many roles offering hybrid options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree