Lead Consultant

Infosys•Atlanta, GA

1d•Onsite

About The Position

In the role of Lead Consultant with Infosys McCamish Systems you will analyze business processes, workflows, and operational procedures to identify inefficiencies and improvement opportunities.

Requirements

Minimum of a bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 10 years of experience related to the job description

Nice To Haves

Insurance industry knowledge – Life Insurance and Annuities
Effective & Structured Communication Skills
Conflict Resolution/ Consensus Building skills
Problem Solving Skills
Negotiation Skills
Leadership Skills

Responsibilities

Analyzed existing business processes, workflows, and operational procedures to identify inefficiencies and improvement opportunities
Conducted stakeholder interviews and facilitated requirement-gathering workshops to capture and document detailed business and functional requirements
Performed gap analysis between current-state operations and future-state business objectives, recommending practical and scalable solutions
Prepared comprehensive Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS) to support solution design and implementation.
Evaluated organizational processes to enhance efficiency, effectiveness, and overall business performance
Conducted cost-benefit analysis and risk assessments for proposed process improvements and business initiatives
Recommended operational enhancements and best-practice solutions aligned with organizational goals and industry standards
Supported change management initiatives by assisting stakeholders during process transitions and system rollouts
Developed detailed process flow diagrams, solution blueprints, and gap analysis documentation
Designed performance metrics and key performance indicators (KPIs) to measure business outcomes and project success
Prepared structured reports outlining findings, recommendations, and implementation strategies for management review
Documented policies, procedures, and standard operating guidelines to ensure consistency and compliance
Coordinated with cross-functional teams to support implementation of approved business solutions
Monitored project progress and validated deliverables to ensure alignment with defined business requirements and objectives
Provided ongoing support during implementation, rollout, and transition phases to ensure smooth adoption
Prepared management reports and executive dashboards to track performance and support informed decision-making
Ensured compliance with internal policies, regulatory requirements, and quality standards
Coordinated with internal stakeholders and external partners to support audits, reviews, and continuous improvement initiatives