Lead Consultant, Front Office

Ridgeline

5d•$143,000 - $179,000•Remote

About The Position

As a Lead Consultant on the Front Office team, you'll play a central role in helping asset managers and wealth managers bring traders and portfolio managers onto Ridgeline's platform — guiding clients through discovery, configuration, and go-live for the systems that power their day-to-day trading. This is a chance to help shape a growing part of our business, working directly with client stakeholders on some of the most complex and highest-visibility work our platform supports.

Requirements

Front office, trading, portfolio management, or investment operations experience — buy-side, broker-dealer, or vendor implementation background.
Genuine intellectual curiosity: you enjoy digging into the "why" behind a new client's workflows and are motivated to keep learning rather than relying on what you already know.
Genuine comfort with ambiguity and a constantly evolving product, not a need for a fixed, unchanging process to execute against.
A track record of balancing independent ownership with proactive team communication.
Strong client-facing communication skills, including the ability to receive and act on direct feedback professionally.

Nice To Haves

Wealth management domain exposure.
Prior experience in a smaller, fast-paced company environment.

Responsibilities

Own front-office implementation workstreams for Ridgeline client projects end-to-end, from discovery through go-live.
Configure Ridgeline tenants, translating client workflows into system setup and client-facing education.
Partner with sales and delivery to support pipeline projects, including smaller, quick-turnaround engagements.
Troubleshoot and resolve time-sensitive issues during go-live hypercare, escalating when appropriate.
Absorb client feedback, including the tough kind, and relay it constructively to the product team.
Share project context and learnings with teammates so the team avoids knowledge silos.