Lead Concierge/Front Desk
The Waters•Edina, MN
•Onsite
About The Position
The Lead Concierge is a "working team leader" role that is directly responsible for overseeing the operation of the Concierge team, serving as the face of the community and managing the hub for resident and guest activity planning. He/she models, leads, trains and monitors the performance of the Concierge team and works with the Business Operations Manager to track Concierge team performance and customer service metrics.
Requirements
- Minimum of two years' as a concierge or related position required
- Possess compassion for and commitment to hospitality, service, and excellence in elderly care
Nice To Haves
- Advanced education in hospitality or related field preferred but not required
- Leadership experience preferred but not required
Responsibilities
- Overseeing the operation of the Concierge team
- Serving as the face of the community
- Managing the hub for resident and guest activity planning
- Modeling, leading, training and monitoring the performance of the Concierge team
- Working with the Business Operations Manager to track Concierge team performance and customer service metrics
- Creating a fun, engaging and caring environment for our residents
- Engaging resident's family and friends and taking time to visit with them
Benefits
- Paid holidays
- Double time for holidays worked
- Instant access to 50% of earned but unpaid income with OnShift
- PTO, use it as you earn it
- Medical and Dental Benefits available the 1st of the month
- 401k, fully vested
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
