LCSW - Lead Community Health Worker

FronteraCare•Denver, CO

3d•Remote

About The Position

The Lead Community Health Worker oversees the day-to-day operations and performance of a remote, regionally dispersed CHW team, ensuring alignment with the New Mexico Department of Health Community Health Worker Scope of Work and FronteraCare’s clinical and operational standards. The role provides mentorship, training, supervision, and support to promote high-quality outreach, family engagement, and continuity of care for families receiving diagnostic and ABA services. It also serves as a liaison among CHWs, clinical leadership, administrative teams, and other operational partners. The CHW Lead monitors client onboarding, service continuity, waitlist management, intake conversion, time-to-start, productivity, quality, and documentation metrics. The position directly engages high-risk, stalled, or at-risk families when needed, supports coordination of referrals and assessments, and works with leadership to resolve service barriers and intake bottlenecks. It also helps ensure accurate documentation, ethical and culturally responsive practice, compliance with applicable policies, and effective use of technology platforms for family engagement. The role leads and develops CHWs through regular one-on-one supervision, virtual team meetings, coaching, performance feedback, and staff training. It collaborates with the Business Operations Director and HR on recruiting, onboarding, and training new CHWs, and supports a positive, inclusive, solutions-oriented team culture. The position is based on a remote team model and focuses on services across New Mexico.

Requirements

At least 3 years of experience as a CHW, care coordinator, or in a similar role in health, behavioral health, or social services.
Active social work license (LSW, LMSW, or LCSW) meeting New Mexico licensure requirements.
Demonstrated experience providing peer leadership, mentoring, or supervision.
Ability to lead and communicate effectively in a remote work environment.
Strong organizational skills and comfort with technology, including video platforms, case management systems, and reporting tools.
Bilingual in English and Spanish, with the ability to communicate professionally in both languages.

Nice To Haves

Previous leadership or supervisory experience in a healthcare, behavioral health, or social service setting.
Demonstrated track record of improving family engagement, conversion, or throughput metrics.
Knowledge of Applied Behavior Analysis (ABA) or experience supporting families of children with developmental or behavioral needs.
Active Community Health Worker Certification from the NMDOH Office of Community Health Workers.

Responsibilities

Oversee CHW activities to support consistent family engagement, outreach, and care coordination across FronteraCare regions.
Monitor client onboarding, service continuity, waitlist management, intake conversion, time-to-start, productivity, quality, and documentation metrics.
Personally engage high-risk, stalled, or at-risk families to re-engage them and help move them through the intake process.
Support CHWs in coordinating referrals, assessments, and family onboarding.
Ensure documentation accuracy and adherence to Frontera Health and NMDOH standards.
Analyze data to identify service barriers and family engagement trends, and collaborate with leadership on system-level solutions.
Maintain familiarity with community resources and state programs so CHWs can provide accurate information to families.
Model professional, ethical, confidential, accountable, and culturally responsive behavior, and conduct supervision and case reviews to support compliance.
Guide CHWs on family communication, ABA service education, service navigation, and addressing barriers to care.
Oversee communication workflows and serve as an escalation point for complex family or community concerns.
Engage directly with families when needed to model high-quality service delivery and reinforce engagement standards.
Ensure CHWs use FronteraCare technology platforms, obtain consent, use the parent training app, and understand video-based technology and digital protocols.
Lead, mentor, and develop a remote team of Community Health Workers across New Mexico through coaching, training, feedback, and virtual meetings.
Support CHW professional development, including certification and continuing education opportunities.
Set and monitor proactive outreach cadences and intake-conversion targets, holding CHWs accountable for performance.
Collaborate with the Business Operations Director and HR to recruit, onboard, and train new CHWs.
Identify intake bottlenecks and drive solutions with Intake and Scheduling leadership.
Foster an inclusive, solutions-oriented team culture and maintain clear communication between CHWs and leadership.