Lead Community Health Worker

Akido • Los Angeles, CA

12h

About The Position

The Lead Community Health Worker balances a patient caseload with hands-on coaching and support for the Community Health Worker (CHW) team. The role performs the duties of a CHW, including caseload management, care-plan creation, patient coaching, appointment accompaniment, social determinants of health (SDoH) referrals, documentation, and outreach and enrollment for Akido’s Enhanced Care Management (ECM) program.

The Lead CHW serves as the primary preceptor for new hires, modeling field practices, EHR documentation, and patient engagement during onboarding. They support less-experienced CHWs with real-time workflow questions and troubleshooting, provide ride-along coaching and feedback, and help assess CHW candidates during onsite interviews when feasible. The role also tests and champions new technologies and workflows, sharing practical feedback with management to improve care delivery.

Requirements

• Meet the requirements of the CHW role at Akido.
• Have hands-on experience serving CalAIM or similarly complex populations.
• Be able to translate relevant expertise into clear, practical guidance for others.
• Demonstrate teamwork, respect, and empathy in interactions with patients, colleagues, and community partners.
• Provide constructive feedback and support teammates’ development.
• Be willing to try new ideas to improve the program.

Responsibilities

• Perform CHW duties, including caseload management, care-plan creation, patient coaching, appointment accompaniment, SDoH referrals, thorough documentation, and outreach and enrollment for Akido’s ECM program.
• Serve as the primary preceptor for new hires, hosting each new CHW for approximately 1.5 weeks of shadowing during their three-week onboarding.
• Model best practices in the field, EHR documentation, and patient engagement.
• Answer less-experienced CHWs’ real-time workflow questions and troubleshoot barriers, including questions involving General Relief forms, housing referrals, and benefits applications.
• Provide ride-along coaching and real-time feedback to reinforce trauma-informed, patient-centered care.
• Adopt and champion new technologies and workflows, and provide feedback to management during implementation.
• Participate in onsite interviews for CHW candidates when logistically feasible, assessing cultural fit, field readiness, and empathy-driven problem solving.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed