Lead Commercial Loan Servicing Specialist

Wells Fargo & Company•Los Angeles, CA

6d•$120,000 - $196,000

About The Position

In this role, you will: Lead a variety of servicing activities for the complex commercial products Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers Evaluate and upload data into the systems of record Research complex business and operational decisions Ensure compliance with all policies, procedures, and regulatory requirements Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Requirements

5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Responsibilities

Lead a variety of servicing activities for the complex commercial products
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
Evaluate and upload data into the systems of record
Research complex business and operational decisions
Ensure compliance with all policies, procedures, and regulatory requirements
Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives