Commercial Loan Servicing Specialist I

HomeTrust Bank•Asheville, NC

2d•Onsite

About The Position

The Commercial Loan Servicing Specialist I prepares new commercial loans, municipal leases, and participation loans for input into the bank’s loan servicing system. This position reconciles individual loan closing transactions, participates in a variety of general commercial loan servicing functions and contributes to the support of the department’s group telephone line, and follows-up on internal and external correspondence and phone inquiries. This position also acts as a Construction Loan Administrator for 1-4 Family Construction loans in the commercial portfolio.

Requirements

High school diploma or equivalent.
2+ years of data entry and customer service experience.
Proficiency with personal computer, including all MS Office applications, and calculator.
Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.
Demonstrated problem solving ability and effective time management skills.
Above average communications skills with emphasis on listening and problem-solving skills.
Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly.
Demonstrated ability to handle multiple tasks simultaneously and exceptional organization skills.
Ability to prioritize duties and work independently.
Ability to meet designated deadlines while remaining flexible to changing assignments.
Self-motivated with excellent attention to detail.
Adapts to changes in the work environment and able to deal with frequent change, delays, or unexpected events.

Nice To Haves

College degree in business or related field.
Previous experience in real estate, mortgage lending or commercial lending office.

Responsibilities

Assure that all loan information and essential legal documentation is accurate and complete prior to entry into the core system.
Reconcile all transmitted loans, coordinating with the Commercial Documentation Preparation team to resolve any discrepancies.
Process all commercial loan modifications and ensures timeliness, accuracy, and appropriate follow through.
Remit participated loan payments to participating banks with appropriate remittance information.
Retrieve and input all adjustable-rate loan index values, ensuring timeliness and accuracy.
Balance individual transactions processed throughout the day as well as conduct daily balancing of payment general ledgers.
Monitor and efficiently funds single-family commercial construction loans.
Review and track construction loan documentation.
Review and track legal loan documents.
Help serve customers with questions related to the general servicing of their loan, including payment processing/inquiries, history interpretation, interest computations, year-end reporting, payment calculations, adjustable mortgage questions, and auto-draft processing.
Quote loan payoffs and prepare written confirmations.
File UCC and vehicle liens when needed to assist Lien Documentation Specialists
Scan loan documentation when needed to assist Commercial Post-Closing Review Specialists
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
Complete all mandatory annual compliance training.
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Perform other duties and special projects as assigned.