Lead Commercial HVAC Service Technician

HTS • San Antonio, TX

11d

About The Position

The Lead Commercial HVAC Service Technician plays a critical role in both field operations and the development of a growing service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field. This individual will lead service execution across the full equipment lifecycle-from startup and warranty support to ongoing maintenance and complex troubleshooting-while mentoring technicians and ensuring an exceptional customer experience. This role also offers a clear path for advancement into a Service Manager position as the department continues to grow. This role is all about creating positive experiences - identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You'll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

Requirements

• Advanced technical ability
• Strong problem-solving skills
• Commitment to customer satisfaction

Responsibilities

• Manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
• Diagnose and resolve issues on a variety of commercial HVAC systems.
• Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
• Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Coordinate with internal teams to ensure efficient scheduling and follow-up.
• Stay up to date through ongoing technical training.
• Serve as a resource and occasional mentor to junior technicians in the field.
• Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Contribute to the team and company by stepping in where needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed