Lead Commercial HVAC Service Technician
About The Position
HTS Engineering Ltd. is seeking a Lead Commercial HVAC Service Technician to play a critical role in both field operations and the development of a growing service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field. The individual will lead service execution across the full equipment lifecycle, from startup and warranty support to ongoing maintenance and complex troubleshooting, while mentoring technicians and ensuring an exceptional customer experience. This role offers a clear path for advancement into a Service Manager position. The focus is on creating positive experiences by identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards. You'll work with industry-leading equipment, including VRF systems, rooftop units, and packaged systems.
Requirements
- Advanced technical ability
- Strong problem-solving skills
- Commitment to customer satisfaction
Responsibilities
- Manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
- Diagnose and resolve issues on a variety of commercial HVAC systems.
- Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
- Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
- Coordinate with internal teams to ensure efficient scheduling and follow-up.
- Stay up to date through ongoing technical training.
- Serve as a resource and occasional mentor to junior technicians in the field.
- Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
- Contribute to the team and company by stepping in where needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
