Lead Commercial Closing Officer (Middle Market)
About The Position
The team supports end-to-end commercial loan closing and servicing across Middle Market, Commercial & Industrial Lending, Agribusiness, and real-estate-secured transactions. It executes and manages moderately complex commercial loans from approval through closing and post-closing servicing, in accordance with credit approvals, risk management standards, and loan documentation requirements. Reporting to the Commercial Operations Department leader for Middle Market Loan Fulfillment, the Lead Commercial Closing Officer supports business growth while maintaining strong risk and compliance controls. Lead Service Officers are responsible for closing or servicing moderately complex real-estate- and non-real-estate-secured commercial loans. They provide superior client service, proactively move the loan process forward, and coordinate with internal lines of business and external third parties to satisfy required items and conditions and ensure timely, accurate, and compliant execution.
Requirements
- At least 2 years of related experience, preferably in banking.
- Demonstrated understanding of commercial lending concepts and processes.
- Proficiency in commercial loan documentation and closing.
- Strong solution-oriented and problem-solving skills.
- Excellent decision-making skills.
- Strong interpersonal, written, and verbal communication skills.
- Effective planning and organizational abilities, with high attention to detail.
- Ability to manage multiple tasks in a high-volume environment.
- Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote.
- Ability to deliver distinctive personalized service to external and internal clients.
- Demonstrate Key’s Values and abide by Key’s Code of Conduct.
Nice To Haves
- A four-year bachelor’s degree or equivalent work experience.
- Familiarity with commercial banking systems such as LoanIQ, Salesforce, LaserPro, DocuSign, and BOS.
Responsibilities
- Manage pre- and post-closing services for a portfolio of complex loan structures, including ESOPs, Healthcare, Agribusiness, and real-estate-secured loans.
- Collaborate in person with lines of business, legal counsel, and third parties to ensure timely and accurate closings, and determine when legal engagement is required.
- Analyze and resolve risk-related issues, escalate exceptions, and maintain compliance with credit approvals and internal policies.
- Prepare and review legal documentation, including covenant waivers and Laser Pro Lending documents.
- Coordinate electronic document execution and funding processes, including wire call-backs and fiduciary responsibilities for monetary transactions.
- Monitor and manage Documentation Exceptions, Conditions of Approval, and Post Approval tracking reports in nCino.
- Conduct UCC, lien, and insurance reviews; confirm authorized signers and entity documentation.
- Participate in client meetings and pipeline discussions, including onsite participation.
- Support continuous improvement initiatives and training compliance, including onsite meetings.
- Perform other duties as assigned; duties, responsibilities, or activities may change or be added at any time with or without notice.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.
Benefits
- Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
- Flexible options for working in a mobile environment when the role can be performed effectively that way.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
