Lead CMS Business Analyst (Contentstack)
About The Position
Help Leading Brands Create Exceptional Digital Experiences Do you enjoy solving complex business challenges and turning ideas into scalable digital solutions? Are you passionate about content platforms, customer experience, and collaborating with cross-functional teams to deliver impactful results? We're looking for a Lead CMS Business Analyst to help drive enterprise-scale CMS implementations for global brands. In this role, you'll partner with clients, product teams, designers, architects, and developers to deliver innovative digital experiences that power modern content ecosystems. This is an opportunity to influence strategy, shape solutions, and play a key role in delivering high-profile digital transformation initiatives.
Requirements
- Experience supporting enterprise web, digital, or content platform initiatives
- Hands-on experience with Contentstack, Contentful, Sitecore, or similar headless CMS platforms
- Strong requirements gathering, analysis, and documentation skills
- Experience creating user stories, acceptance criteria, and process flows
- Experience working in Agile environments, including backlog management and sprint planning
- Strong communication skills and the ability to collaborate with business and technical stakeholders
- Ability to navigate ambiguity and create clarity for teams and clients
Nice To Haves
- Experience as a Business Analyst, Product Owner, or Product Manager supporting digital initiatives
- Agency or consulting experience
- Content modeling and information architecture expertise
- Experience with APIs, headless architecture, and platform integrations
- Experience working alongside developers and architects to deliver scalable CMS solutions
- Familiarity with multi-environment publishing workflows and enterprise content governance
Responsibilities
- Partner with Clients and Stakeholders
- Lead discovery workshops and requirements-gathering sessions
- Facilitate product roadmap discussions and help define priorities
- Build strong relationships with client stakeholders and business teams
- Guide user acceptance testing and gather feedback throughout delivery
- Bring clarity and structure to complex business challenges
- Drive CMS Strategy and Delivery
- Serve as a trusted CMS subject matter expert
- Define and document business, functional, and non-functional requirements
- Create content models, process flows, and supporting documentation
- Translate business needs into actionable user stories and technical requirements
- Support roadmap planning, backlog management, and sprint activities
- Facilitate Agile ceremonies and drive alignment across teams
- Collaborate Across Disciplines
- Work closely with strategy, design, engineering, and product teams
- Partner with architects and developers on API-driven and headless CMS implementations
- Identify risks and recommend solutions proactively
- Create training materials and support adoption efforts
- Help ensure successful project outcomes from discovery through launch
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
