Lead Clinic Experience Associate

EVP Eyecare•Grand Junction, CO

1d•Onsite

About The Position

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience. Our mission is to improve peoples lives through better vision and outstanding patient experiences. The Lead Clinic Experience Associate is responsible for managing and supervising front office activities as well as being the first point of contact for each patient coming into our clinic. This person is responsible for assisting patients in receiving services, checking-in, filling out and receiving the appropriate paperwork and explaining policies. A Clinic Experience Associate is also responsible for receiving and directing patients, visitors, vendors, clients, and customers to appropriate locations and parties. This position requires a compassionate, outgoing, positive personality who is willing to go above and beyond to create an exceptional patient experience. Maintains a professional appearance as well as excellent verbal and written communication skills.

Requirements

Two years of patient/customer care experience (or equivalent customer related ability)
Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills
High School Diploma or GED
This position is subject to a mandatory vaccination requirement and, if hired, you will be required to prove that you have received the COVID-19 vaccine or have valid religious and/or medical reasons to not be vaccinated.

Nice To Haves

Proficiency in a second language highly desirable (Spanish preferred)

Responsibilities

Responsible for patient tracking and cancelled appointment follow up.
Managing Staff/Patient interactions on the phone and in person
Oversight of social media reviews
Greet patients as they arrive at the office in a friendly and professional manner.
Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
Check voicemail first thing in the morning and frequently throughout the day; accurately record messages and route them to the appropriate person.
Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
Check patients in and out and schedule any needed appointments.
Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger
Assist with end of day counts and prepare accurate daily deposits
Provide administrative support when needed
Perform other similar duties as assigned