Lead Clinic Coordinator

Friend Family Health Center • Chicago, IL

2d • Onsite

About The Position

Under the direction of the Site Manager, the Lead Clinic Coordinator independently performs a variety of advanced clerical and operational functions with significant patient and provider interaction. This role is responsible for ensuring accurate patient registration, managing scheduling workflows, supporting EHR processes, and overseeing front desk operations. The position requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a dynamic healthcare environment while maintaining professionalism and compliance with HIPAA regulations.

Requirements

• High School Diploma or GED (required).
• 2–3 years of experience in a medical or healthcare setting.
• 2–3 years of experience with scheduling and patient registration.
• 2–3 years of direct customer service or patient-facing experience.
• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality (HIPAA compliance).
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Ability to work independently and within a team.
• Compliance with TB testing and vaccination policies (required).

Nice To Haves

• Associate degree or some college coursework (preferred).
• Prior supervisory or lead experience (preferred).
• EHR experience (preferred).

Responsibilities

• Serve as the lead point of contact for front desk operations.
• Schedule, confirm, and manage patient appointments.
• Verify and enter accurate patient demographic and insurance information.
• Collect copayments and outstanding balances at check-in.
• Answer calls professionally and route appropriately.
• Act as overseer in the absence of the Site Manager.
• Ensure smooth daily clinic operations and patient flow.
• Assist with staffing coverage when team members are absent.
• Maintain office supplies and ensure proper inventory levels.
• Reconcile daily balances and prepare deposits.
• Assist with deposit reporting and tracking spreadsheets.
• Support charge ticket reconciliation and EHR accuracy.
• Maintain knowledge of insurance plans and FQHC requirements.
• Assist with Medicaid applications (MPE, CountyCare, newborn add-ons).
• Ensure compliance with Sliding Fee Scale program requirements.
• Coordinate mobile unit schedules and CPS health screenings.
• Enter provider templates into Centricity as needed.
• Follow up on no-show patients and reschedule appointments.
• Perform Call Center responsibilities as needed.
• Complete additional duties as assigned.

Benefits

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED