Lead Certified Medical Assistant- Primary Care- Physician Practice

Hackensack Meridian Health•Clifton, NJ

About The Position

The Lead Certified Medical Assistant coordinates clinical flow, the interaction of certified medical assistant staff, and daily functions. The role ensures that medical assistants provide quality medical treatment and promotes a positive work environment aligned with departmental and organizational goals. The Lead CMA performs Medical Assistant duties while coordinating staff coverage and supporting clinical and front-end operations. The position also supports staff training and competency, equipment readiness, quality assurance, policy compliance, data review, patient and physician complaint resolution, and budget monitoring. Care should be tailored to the needs of the patient population, including age, culture, language, hearing, vision, developmental level, education, and literacy.

Requirements

High school diploma, GED, or equivalent GED program.
Graduation from an accredited medical assistant program.
Five years of experience in a clinical environment.
Proficiency using computer systems.
Excellent communication skills.
Ability to function in a fast-paced and challenging environment.
Hold one of the listed medical assistant credentials: Certified Medical Assistant; National Certified Medical Assistant; Certified Registered Advanced Medical Assistant; Certified Registered Medical Assistant; Certified Clinical Medical Assistant; Registered Clinical Medical Assistant Specialist; Clinical Medical Assistant Certificate; Certified Clinical Administrative Medical Assistant; or Nationally Registered Certified Medical Assistant.
BLS AHA Basic Health Care Life Support HCP Certification.

Nice To Haves

Bachelor's or associate's degree from an accredited college.

Responsibilities

Perform all duties of a Medical Assistant.
Schedule medical assistant and clerical staff to support patient service and efficient workflow, collaborating with the clerical coordinator to maintain full office and clinical functioning.
Coordinate with or assist the clerical coordinator with daily front-end functions, including scheduling, registration, benefits verification, and authorizations for testing and procedures.
Recommend corrective actions for quality assurance problems and ensure employees provide quality clinical care.
Assist with training medical assistant staff and ensure they can perform specialized testing, including A1C testing, blood glucose monitor downloading, and other required point-of-care testing.
Assist with ongoing staff proficiency and competency assessments, inform management when further education is needed, and provide ongoing proficiency feedback to the nurse coordinator or manager.
Orient medical assistant staff to current and future monitoring equipment and equipment upgrades.
Ensure equipment is working and properly maintained, keep logbooks up to date, arrange work orders for identified issues, and teach staff the work-order process.
Delegate responsibilities as needed to share responsibilities and knowledge and to develop medical assistant staff potential; follow up on performance.
Ensure departmental policies and procedures are followed.
Coordinate collection of unit statistical data, review results, and recommend improvements based on analysis.
Consult with the nurse coordinator or manager about patient and physician complaints and follow through to resolution.
Participate in the budget process with the nurse coordinator or manager and monitor expenditures for compliance with the approved budget.
Identify the needs of the patient population and adapt and deliver care accordingly, communicating with patients and, as appropriate, family members or primary caregivers at an appropriate level.
Adhere to the standards identified in the Medical Center's Organizational Competencies.