Lead Certified Medical Assistant - General Surgery- Physician Services

Hackensack Meridian Health•North Bergen, NJ

44d•$25•Onsite

About The Position

The Lead Certified Medical Assistant (Lead CMA) is responsible for coordinating the clinical flow, the interaction of all certified medical assistant (MA) staff, and daily functions. Ensures all MAs provide quality medical treatment. Promotes a positive work environment to align with departmental and organizational goals. Hackensack Meridian Health is committed to pay equity and transparency for its team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data, Experience, Education and Certifications, Skills, Geographic Location, Internal Equity, Budget and Grant Funding. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Graduate of an accredited medical assistant program.
Must be proficient with use of computer systems; possess excellent communication skills and the ability to function in a fast paced and challenging environment.
5 years experience in clinical environment.
Certified Medical Assistant or National Certified Medical Assistant or Certified Registered Advanced Medical Assistant or Certified Registered Medical Assistant or Certified Clinical Medical Assistant or Registered Clinical Medical Assistant Specialist or Clinical Medical Assistant Certificate or Certified Clinical Administrative Medical Assistant or Nationally Registered Certified Medical Assistant.
BLS AHA Basic Health Care Life Support HCP Certification.

Nice To Haves

Bachelor's or Associate's degree from an accredited college.

Responsibilities

Performs all duties of the Medical Assistant.
Schedules all medical assistant and clerical staff in order to achieve optimum patient/customer service, to expedite work flow collaborating with clerical coordinator to ensure full office/clinical functioning.
Coordinates with/assists clerical coordinator with daily front end functions such as but not limited to scheduling, registration, verification of benefits, and authorizations for testing and procedures.
Makes recommendation to correct Quality Assurance problems and ensures employees are providing quality clinical care to patients.
Assists with training of medical assistant staff on related services. Ensure medical assistants can perform the specialized testing required for quality patient care. These include but are not limited to A1C testing, blood glucose monitor downloading and all other required point of care testing.
Assists with staff proficiency and competency assessment in performing these tests on an ongoing basis. Informs management if additional education is needed, and provides feedback to nurse coordinator/manager on staff proficiency on an ongoing basis.
Orients MA staff in the use of current and future monitoring equipment and equipment upgrades.
Ensures that the equipment is in working order, maintained properly and logbooks are up to date including calibration of equipment used for daily functioning of each clinic. Places proper work orders to correct any identified issues and teaches staff on this process so all are empowered to care for the work areas to ensure proper patient care.
Delegates as necessary to share responsibilities and knowledge.
Ensures departmental policies and procedures are followed.
Coordinates the unit statistical data collection, reviews results, and makes recommendations for improvement based on the analysis.
Consults with the nurse coordinator/manager in response to patient and physician complaints, following through to resolution.
Participates in the budget process in collaboration with the nurse coordinator/manager. Monitors expenditures to ensure compliance with approved budget.
Delegates responsibilities to MA staff in order to develop their potential and follows up on performance.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e. age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, family member and/or primary care giver at their level (developmental/age, educational, literacy, etc.).
Adheres to the standards identified in the Medical Center's Organizational Competencies.