Lead Catcher

HHM Hotels (NYC Corporate)•New York, NY

1d•$25 - $27•Hybrid

About The Position

The Lead Catcher will be responsible for responding to leads at multiple properties daily. They will receive leads from many different sources, interact with clients, create proposals, and respond in a way that is beneficial for each hotel and their individual goals. This is a hybrid position, requiring 3 days in-office and 2 days remote.

Requirements

Previous hotel or equivalent hospitality experience required.
High School diploma or equivalent required.

Nice To Haves

Sales background or focus preferred.

Responsibilities

Monitor and manage inbound client inquiries across several hotels via the sales systems and communicate relevant account information to managers.
Provide the initial response to the incoming lead source, qualify the lead, and turn down as required.
Connect with clients to qualify inquiries to better determine needs and appropriate hotels to quote.
Promptly create proposals and facilitate client correspondence.
Track lead volume in the appropriate sales system for accurate reporting.
Politely and professionally converse with clients and respond to all inquiries.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Perform other duties as requested by management.