Lead Cashier - Dedham, MA

L.L.Bean • Dedham, MA

5d • Onsite

About The Position

Assists store management in promoting sales and providing world-class customer service to support business and department goals. Assigns tasks/jobs to front-line employees. Coordinates work processes and staffing to maximize efficiency and performance. Primary focus is on back-of-house operational activities related to the point of service/sale areas of the store, including cash operations and reconciliation.

Requirements

• High School or GED
• 1+ years of relevant retail experience
• Systems knowledge/experience
• Prior relevant retail experience
• Strong customer service skills and experience, with focus on customer retention, sales & service
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Strong organizational skills
• Ability to productively manage several work efforts at once
• Effective communication skills
• Ability to provide coaching & feedback in a supportive manner
• Ability to maintain a high level of enthusiasm, motivation and a positive attitude
• Must be able to handle currency with accuracy and an attention to detail

Responsibilities

• Serves as a positive role model for others in driving and maintaining high standards in assigned area while ensuring integrity of the brand.
• May assist in the interviewing process and provide input into hiring decisions.
• Leverages knowledge and strengths to foster growth and development of the team.
• May support and train associates, communicating standards and processes, company policies and procedures.
• Values and works collaboratively and respectfully across a variety of differences among team members and customers.
• Recommends adjustment to staffing levels/schedules to meet work requirements.
• May address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
• May provide in-the-moment input, feedback and coaching. If performance concerns exist, hands off to store management for performance management process.
• Contributes to Peak planning.
• Leads & executes compliance with Loss Prevention policies & procedures.
• Oversees cash activities under direction of store management.
• Performs cash pulls; drawer assignments, preparation of deposits, reconciliation of cash variances; reports and resolves issues of cash variances.
• Signs off on returns, employee purchases, price overrides and post-voids.
• Protects company assets and reports concerns.
• Oversees maintenance of cash wrap area.
• Oversees sales activities in assigned area under direction of store management.
• Provides direct service and sales assistance to customers and serves as role model for demonstrating customer service practices consistent with retail goals.
• Observes salesmanship performance and provides coaching for improvement as needed.
• Assumes delegated responsibility for operation of assigned area in absence of other leadership.
• Supports Lead - Sales by staffing front-line reps to meet business needs.
• Liaisons with Client Support to resolve POS issues and systems problems.
• Maintains a business awareness of merchandising activities in assigned area.
• Monitors the maintaining of merchandise presentation in keeping with the L.L.Bean image and direction, through use of floor displays, appropriate signage and daily maintenance; provides feedback to Lead - Sales or supervisor.
• Provides input to supervisor to ensure stock levels meet business demand.
• Assists in keeping minimum levels of stock and inventory, reporting inventory discrepancies as necessary.
• Ensures safety, security and cleanliness of sales floor and support areas.
• Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Benefits

• Programs and perks designed to support your health and financial goals.
• Maintaining a healthy work-life balance and re-charging outside are all part of the plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED