Lead Cashier - Dedham, MA

L.L.Bean•Dedham, MA

1d•Onsite

About The Position

Our Legacy Place Retail Store in Dedham, Massachusetts is seeking a Year-Round, Part-Time Lead Cashier. This role is crucial in assisting store management to drive sales and deliver world-class customer service, thereby supporting overall business and department objectives. The Lead Cashier is responsible for assigning tasks to front-line employees and coordinating work processes and staffing to optimize efficiency and performance. A primary focus of the position is on back-of-house operational activities related to the point of service/sale areas, including comprehensive cash operations and reconciliation. L.L.Bean emphasizes a culture of belonging, creating safe and inclusive spaces, and values individual differences, aiming for an inclusive work environment where employees can thrive. Furthermore, every employee is expected to contribute to a safe and healthy workplace by adhering to safety policies, reporting unsafe conditions, and conducting work safely. Those in a leadership capacity, such as the Lead Cashier, are specifically tasked with modeling safe behaviors, evaluating risks, and ensuring that risks are mitigated to acceptable levels.

Requirements

High School or GED
1+ years of experience
Systems knowledge/experience
Prior relevant retail experience
Strong customer service skills and experience, with focus on customer retention, sales & service
Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
Strong organizational skills
Ability to productively manage several work efforts at once
Effective communication skills
Ability to provide coaching & feedback in a supportive manner
Ability to maintain a high level of enthusiasm, motivation and a positive attitude
Must be able to handle currency with accuracy and an attention to detail

Responsibilities

Serves as a positive role model for others in driving and maintaining high standards in assigned area while ensuring integrity of the brand
May assist in the interviewing process and provide input into hiring decisions
Leverages knowledge and strengths to foster growth and development of the team
May support and train associates, communicating standards and processes, company policies and procedures
Values and works collaboratively and respectfully across a variety of differences among team members and customers
Recommends adjustment to staffing levels/schedules to meet work requirements
May address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor
May provide in-the-moment input, feedback and coaching
If performance concerns exist, hands off to store management for performance management process
Contributes to Peak planning
Leads & executes compliance with Loss Prevention policies & procedures
Oversees cash activities under direction of store management
Performs cash pulls; drawer assignments, preparation of deposits, reconciliation of cash variances; reports and resolves issues of cash variances
Signs off on returns, employee purchases, price overrides and post-voids
Protects company assets and reports concerns
Oversees maintenance of cash wrap area
Oversees sales activities in assigned area under direction of store management
Provides direct service and sales assistance to customers and serves as role model for demonstrating customer service practices consistent with retail goals
Observes salesmanship performance and provides coaching for improvement as needed
Assumes delegated responsibility for operation of assigned area in absence of other leadership
Supports Lead - Sales by staffing front-line reps to meet business needs
Liaisons with Client Support to resolve POS issues and systems problems
Maintains a business awareness of merchandising activities in assigned area
Monitors the maintaining of merchandise presentation in keeping with the L.L.Bean image and direction, through use of floor displays, appropriate signage and daily maintenance; provides feedback to Lead - Sales or supervisor
Provides input to supervisor to ensure stock levels meet business demand
Assists in keeping minimum levels of stock and inventory, reporting inventory discrepancies as necessary
Ensures safety, security and cleanliness of sales floor and support areas
Contributing to a safe and healthy workplace by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner
Modeling safe behaviors, evaluating risk, and ensuring that risks are reduced to acceptable levels