Lead Cashier

Pilot Company•Richfield, OH

4d•Onsite

About The Position

The purpose of this job is to process merchandise and fuel transactions. This role involves leading a shift of one-to-two cashiers, completing end-of-shift reports, and ensuring compliance with company guidelines for restricted merchandise. The Lead Cashier is also responsible for maintaining a clean work area, using suggestive selling techniques, handling guest complaints, resolving team member conflicts, and determining break schedules. Additionally, this position may involve assisting with other travel center functions such as deli maintenance, cleaning, stocking, and coffee preparation. The Lead Cashier must model company values and ensure all activities comply with relevant rules and procedures.

Requirements

Process all types of cash, credit, and debit transactions.
Handle guest complaints and issues by following company processes and guidelines.
Resolve team member conflict.
Communicate issues to management.
Determine break schedules and team member placement during shift.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.

Nice To Haves

Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Use suggested selling methods to promote and sell products.

Responsibilities

Process merchandise and fuel transactions.
Lead a shift of one-to-two cashiers.
Complete end-of-shift reports and close out procedures.
Follow company and local guidelines for the sale of restricted merchandise (e.g., alcohol, tobacco).
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Handle guest complaints and issues by following company processes and guidelines.
Resolve team member conflict and communicate issues to management.
Determine break schedules and team member placement during shift.
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose.
Ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned.