Lead Cashier I

Tapestry•San Marcos, CA

13d

About The Position

The Cashier role is critical to the overall impression a customer receives during a visit to Coach. Cashiers apply Coach Service skills and provide friendly, efficient service to support a positive customer experience. They assess the store environment and customer needs, including those of waiting customers, and tailor their service appropriately. The Lead Cashier also assists with cashier training and reports equipment issues. The role includes processing transactions and returns, maintaining accurate customer and SKU information, keeping the Cashwrap organized and clean, and representing Coach as a brand ambassador while adhering to Coach Guide to Style and Service standards. The position requires composure under pressure, effective multitasking and prioritization, clear communication, adaptability, product and policy knowledge, and comfort learning new systems.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
Experience operating a POS system and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Ability to work in a fast-paced environment.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays (for EU).
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury retail sales experience.

Responsibilities

Greet customers warmly and act as an Insider Program ambassador.
Engage customers at Cashwrap and in line, assess their needs, and provide solutions.
Capture customer information accurately and securely.
Complete end-of-shift audits and process returns, repairs, and damaged items according to policy.
Maintain SKU accuracy and Cashwrap organization and cleanliness.
Suggest add-ons and promote gift cards.
Handle cash and media accurately and deliver purchases appropriately.
Assist with cashier training and report equipment issues.
Demonstrate integrity, ownership, and collaboration.
Stay composed under pressure; multitask and prioritize effectively.
Communicate clearly and confidently and influence customer decisions.
Adapt to customer needs and maintain awareness of surroundings.
Represent Coach as a brand ambassador and adhere to Coach Guide to Style and Service standards.