Lead Case Worker

Salvation Army Careers•Yuba City, CA

1d•Onsite

About The Position

The Lead Case Worker position supports the Director of Supportive Programs in the day-to-day operation of supportive service programs. This role provides leadership, coordination, and quality assurance for case management services while maintaining a reduced caseload. The Salvation Army's mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requirements

Minimum five (5) years of experience in case management, housing services, healthcare coordination, or related field preferred
Minimum (2) years of management/ supervisory experience
Ability to speak and write the English language at a high and professional level
Demonstrated leadership, mentoring, and problem-solving skills
High degree of confidentiality and professionalism
Able to endorse and promote The Salvation Army’s mission
Experience supporting or leading teams strongly preferred
Computer literate in a Windows environment (Microsoft Office, Excel, Access, and Outlook preferred)
Strong written and verbal communication skills
Excellent organizational, time management, and documentation skills
Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle
Must be 21 years or older
Complete The Salvation Army vehicle course training

Nice To Haves

Bachelor's degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field preferred, or equivalent experience

Responsibilities

Provide day-to-day operational support to the Director of Supportive Programs
Serve as a lead resource and subject-matter support for Case Workers
Assist with case assignment, workflow coordination, and service prioritization
Provide guidance, coaching, and technical assistance to Case Workers
Carry a reduced caseload and provide direct case management services as assigned
Ensure consistent application of trauma-informed care, harm reduction, housing first, and person-centered practices
Support intake, assessment, and eligibility determinations across supportive service programs
Assist with coordination of housing navigation, tenancy support, care management, and habilitation services
Participate in and help facilitate case conferencing and multidisciplinary team meetings
Monitor documentation, data entry, and compliance with program requirements
Assist with reporting, data quality review, and audit preparation
Support onboarding and training of new Case Workers
Liaise with internal departments and external partners as assigned
Identify service gaps, workflow challenges, and improvement opportunities and elevate them to leadership
Participate in program, agency, and required trainings
Maintain confidentiality and ethical standards at all times
Other duties as assigned