Lead Case Analyst

Amivero•Tysons, VA

About The Position

The Amivero Team Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.

Requirements

Bachelor Degree+ 5 years of relevant professional experience in compliance, financial support, or program analysis.
Demonstrated ability to lead small teams and manage operational workflows effectively.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
Strong verbal and written communication skills with the ability to present findings clearly.
Ability to work independently and collaboratively in a fast-paced environment.
US Citizenship required to obtain a Public Trust

Nice To Haves

DHS Public Trust preferred
Experience with Microsoft Dynamics 365 (CRM) and federal databases is preferred.
Knowledge of federal financial reporting and audit standards is a plus.

Responsibilities

Provide daily supervision, task delegation, and support to a small team of analysts.
Ensure timely and accurate completion of deliverables across team functions.
Mentor junior staff and support professional development through coaching and feedback.
Coordinate with internal and external stakeholders to prioritize team initiatives and resolve operational challenges.
Monitor team performance metrics and ensure compliance with client expectations and agency standards.
Support and participate in compliance and law enforcement actions for federal client adjudicating the petitioning and approved institutions.
Cross train team members on Intake, Pre-adjudications, Locked Petition Requests, Designated School Officials Updates and Email management/verifications.
Provides Quality Control audits on pre-adjudications of Initials, Updates, and Recertification petitions. Also includes QA to email management, Petition Request edits and ticket processing.
Facilitates Weekly Team meeting to discuss trending topics, process improvement updates, and contract related items.
Liaison with the Response Center to collaborate between units on stakeholder inquires, management of petitions, management of methods, and status updates to pending petitions under adjudication review.
Coordinate, plan and develop presentations on quarterly basis with Response Center.
Supports Federal staff by planning, initiating, managing, and executing mission-oriented tasks and projects while ensuring the relevant status, cost, and legislative compliance requirements are reported and met.
Reviews DHS and other systems to determine their ability to identify red flags and compliance concerns as they relate to school petitions.
Provides technical assistance to other Units as it relates to petition submissions.
Examines the training process documentation for Analysts and implements process improvements as required.
Reviews job aids for process improvement and operational efficiency to ensure analysts can easily utilize the job aids daily.
Conduct open-source research and analysis to inform federal adjudicative decisions.
Review Initial, Update, and Recertification Petitions for completeness and compliance.
Maintain accurate records in government systems, including Microsoft Dynamics 365 and customer custom-developed systems.
Accept or reject application packages based on eligibility and documentation standards.
Gather, record, and analyze data to support decision-making and develop actionable insights.
Respond to inquiries from the Response Center regarding petition status and procedural guidance.
Provide administrative support including meeting preparation, deliverable production, and project coordination.