Lead Caregiver/Scheduler

Brookdale Senior Living Inc.•Palm Beach Gardens, FL

About The Position

The Lead Caregiver/Scheduler ensures the community is adequately staffed to meet residents’ care and service needs in accordance with company standards and guidelines. The role supervises direct care staff as delegated, coordinates and communicates associate schedules and changes in resident or client needs, and communicates staffing shortages to a supervisor. It also manages assigned on-call and after-hours business needs and may cover BAH cases when care associates cannot be secured. The position operates and maintains the corporate scheduling and billing computer system, completes daily billing, reviews and reconciles billing weekly, and ensures resident billing information is complete and accurate before monthly billing is finalized. The role also maintains client charts and documentation, follows company practices and relevant state and SOX billing requirements, and maintains positive relationships with co-workers, residents, family members, and community personnel. A high school diploma or GED is required. One year of experience working with older adults or in a related healthcare setting is preferred. The role requires working knowledge of PCs, including Microsoft Word and Excel. Occasional weekend, evening, or night work and on-call availability may be needed to ensure shift coverage.

Requirements

High school diploma or General Education Degree (GED).
Working knowledge and capability with PCs, including Microsoft Word and Excel.
Ability to use limited independent judgment, follow established guidelines and standard procedures, solve routine problems, and know when to refer issues to a supervisor.
Ability to perform the listed physical activities, including standing, walking, sitting, handling or feeling with hands and fingers, reaching, stooping, kneeling, crouching, crawling, talking, and hearing.
Ability to lift up to 25 pounds.

Nice To Haves

One year of experience working with older adults or in a related healthcare setting.

Responsibilities

Ensure the community is adequately staffed to meet residents’ care and service needs and company standards and guidelines.
Supervise direct care staff as delegated by a manager or supervisor.
Communicate and distribute associate schedules at least one week in advance, or earlier as required by the agency.
Manage and communicate changes in resident or client needs to associates as updates are made to contracts and plans of care.
Manage assigned on-call and after-hours business needs.
Communicate staffing shortages and additional staffing needs to a supervisor.
Operate and maintain the corporate scheduling and billing computer system according to company guidelines and best practices.
Complete daily billing in a timely manner while following state and SOX compliance requirements for billing practices.
Review and reconcile billing weekly.
Ensure billing information is complete and correct before finalizing monthly resident billing.
Maintain positive relationships and rapport with co-workers, residents, family members, and community personnel.
Maintain client charts, documentation, and filing practices according to company guidelines and best practices.
Complete other duties as assigned.
Cover BAH cases when care associates cannot be secured to provide services to clients.
Manage assigned on-call, after-office-hours, and weekend business needs.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits, including identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plan, for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Qualified associates who have been with the company at least one year may receive an advance for naturalization application costs, up to $725, less applicable taxes and withholding.