Lead Career Coach - Rapid E2E

JVS Boston•Boston, MA

41d•Hybrid

About The Position

JVS is a non-profit, non-sectarian agency dedicated to empowering individuals from diverse communities to find employment and build careers, and to partnering with employers to hire, develop, and retain productive workforces. JVS offers a wide array of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. The agency also assists employers in finding well-qualified job applicants and in their initiatives to upgrade the skills of their incumbent workforce. The Lead Career Coach for Rapid English 2 Employment (E2E) plays a crucial role in initiating, strengthening, and sustaining key employer and community partnerships. This position involves supervising and supporting direct service staff, and overseeing programming designed for refugees and immigrants seeking rapid employment and Vocational English for Speakers of Other Languages (VESOL) classes. The Lead Career Coach also provides direct services, including high-quality career counseling, training, and job placement assistance, to refugee and immigrant participants in the greater Boston area and Brockton. The ideal candidate will have experience working with diverse populations, including refugees from Afghanistan, Haiti, Ukraine, and other recently resettled individuals, as well as immigrant parents receiving public benefits (TANF/TAFDC) and others eligible for Massachusetts Refugee Resettlement Program employment services. Bilingual candidates are strongly encouraged to apply. This role requires a minimum of 2 days per week in-person presence in our Brockton office, with potential for additional days in our Boston office as needed.

Requirements

Associate’s or Bachelor’s Degree in a related field.
1-3 years of experience in workforce development, coaching, or a related field.
Ability to analyze course outcomes and propose means to achieve desired outcomes.
Strong interpersonal, communication, and organizational skills.
Ability to work independently and as part of a team.
Ability to work effectively with staff and clients from diverse cultural, socio-economic, ethnic, and educational backgrounds.
Demonstrated effective presentation and facilitation skills.
Strong working knowledge of Microsoft Office Suite.
Minimum of 2 days per week in-person in our Brockton office.
May include other days as needed in our main Boston office.

Nice To Haves

Minimum of 2 years of program/contract management and supervisory experience.
Knowledge of refugee or immigrant services, Department of Transitional Assistance programs, community resources, and web-based resources.
Proficiency in a language spoken by program participants is strongly preferred (i.e. Arabic, Dari, French, Haitian Creole, Pashto, Portuguese, Russian, Spanish, Somali, Swahili, Ukrainian).

Responsibilities

Establishes, tracks, and meets program dashboard indicators (e.g., enrollment, placements, retention, skill attainment, client satisfaction, staff skill development, staff retention, staff performance).
Evaluates program performance regularly and implements necessary course corrections.
Enrolls new participants through outreach and consistent communication with referral agencies and community partners.
Assists program participants with initial goal setting, career planning, and training to achieve job placement, skills upgrades, and career advancement.
Supports participants in job-search-related activities in individual, group, and classroom settings, providing job readiness and vocational training as needed.
Escorts participants to job interviews and facilitates the interview and hiring process.
Actively develops new employer relationships and maintains existing ones.
Provides post-placement services, including follow-up with both the participant and the employer.
Builds relationships with key stakeholders (clients, employers, partner organizations, funders) and collaborates in a structured and ongoing manner.
Models expected behaviors for JVS staff, clients, and volunteers.
Works collaboratively with and encourages collaboration among JVS teams and team members to meet agency performance goals.
Creates a work environment where all staff and clients feel heard, can express ideas, learn, problem-solve, and succeed.
Hires, trains, and supervises program staff.
Plans and promotes professional development to maintain staff proficiency in job placement techniques and the use of new methods and technology.
Provides all supervisees with a written annual evaluation meeting agency deadlines.
Oversees outreach, assessment, enrollment, and service delivery.
Maintains up-to-date knowledge of current workforce development trends, local labor market information, job listings, training opportunities, and support services.
Promotes and develops employment opportunities aligned with participant vocational goals and skills.
Increases internal and external visibility of programs.
Generates strategies and solutions in response to unforeseen and planned changes, setbacks, and challenges.
Assists program staff in areas of difficulty and provides additional support when needed.
Provides leadership in resolving disagreements and conflict professionally and productively.
Communicates regularly with Supervisor to ensure successful program performance.
Ensures all key program data is entered accurately, completely, and on time into relevant data tracking systems.
Develops and submits regular program performance reports to JVS leadership, funders, evaluators, and other stakeholders.
Develops and updates program-related forms and procedures on an ongoing basis.
Performs other duties as requested.