Career coach

Dynamic Workforce Solutions•Chicago, IL

17h

About The Position

The Career Coach develops local job seekers through planning, program services, and appropriate referrals to provide employers with qualified candidates. The role connects job seekers with open positions and helps businesses recruit applicants. It includes assessing customer service needs, advising customers on employment and career plans, identifying barriers, and referring customers to relevant resources, jobs, and training or education programs. The Career Coach also supports job placement and advancement. The position implements program procedures and case management, acts as a liaison between customers and service providers, and documents customer interactions in case notes. The Career Coach maintains knowledge of market research tools and industry trends to guide customers toward appropriate employment or education opportunities, ensures case files meet program requirements, and provides timely service to job seekers and employers using the company's Extreme Customer Service approach.

Requirements

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience.
At least two years of experience in staffing, recruiting, or workforce development.
At least one year of experience working with computer systems for data entry and data review.
Demonstrated verbal and written communication skills, customer service skills, and computer skills.
Knowledge of employment and recruiting practices and business practices and industry sectors.
Ability to assess customer employability skills and gaps, understand and apply program policy, and work effectively in a fast-paced environment.
Familiarity with regulatory entities and their laws, policies, and guidance.
Ability to read and interpret written procedures, prepare routine reports, enter data into computerized systems, and maintain files in compliance with program guidelines.
Ability to serve customers using Extreme Customer Service.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience.

Responsibilities

Connect job seekers with open positions to support employment outcomes.
Help businesses recruit qualified applicants.
Interview customers to assess their service needs.
Help customers develop, evaluate, and implement plans to enhance employment skills.
Identify job seeker barriers and refer customers to appropriate resources.
Provide career advisement through individual employment plans, job referrals, placement in training or education programs, and job placement or advancement.
Implement prescribed program procedures and maintain accurate case management.
Provide ongoing case management and serve as a liaison between customers and service providers.
Document customer interactions through written case notes.
Maintain knowledge of market research tools and industry and sector trends to guide job seekers toward appropriate placement or education.
Ensure case files meet or exceed program requirements.
Provide timely service to job seekers and employers and use Extreme Customer Service behaviors in all interactions.
Perform other reasonable related duties as assigned; work schedules may change as required, including overtime.