Hybrid Enhanced Care Management Lead Care Coordinator

Pacific Health Group•Chico, CA

2h•$29 - $32•Hybrid

About The Position

Pacific Health Group's Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Care Coordinator, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively. By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.

Requirements

Residency: Must reside within a county where PHG currently maintains a contract or within a neighboring/surrounding county that allows for regular travel and service coverage within PHG's service areas.
Flexible Coverage Support: Must be willing and able to provide coverage across multiple counties and service areas as needed. This role may serve in a floating capacity to support member engagement, assessments, care coordination, caseload coverage, onboarding support, or operational needs in areas experiencing staffing shortages, increased demand, or temporary coverage gaps.
Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
Working experience of healthcare systems and community resources is a plus
Excellent communication, organization, and time management skills
Proficiency with documentation systems and technology
Ability to effectively communicate both written and verbally
Valid California Driver’s License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)
Must be able to travel up to 30-50% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Nice To Haves

3–5 years in case management, social services, or healthcare (preferred)
Experience with Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
Working experience of healthcare systems and community resources is a plus

Responsibilities

Develop and manage individualized care plans
Coordinate appointments, services, and follow-ups across providers
Support transitions of care (hospital discharge, referrals, etc.)
Build trust through consistent, in-person engagement
Advocate for timely access to care, services, and resources
Support members navigating housing, food access, transportation, and behavioral health needs
Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
Build and maintain relationships with community-based organizations, shelters, and local resource partners
Identify opportunities to expand community presence and improve member access to services
Connect members to local programs and services
Build relationships with community-based organizations
Identify gaps in resources and escalate when needed
Complete timely and accurate documentation
Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements
Provide administrative support across Pacific Health Group
Support coordination between departments and business units; assist department managers with ongoing tasks and cross-functional priorities as directed.
Serve as a professional representative of PHG and its affiliates in all interactions with staff, visitors, vendors, partners, and community stakeholders.
Perform accurate data entry; maintain and update company databases, tracking systems, and internal platforms across business units.
Organize and manage electronic files in compliance with company standards, ensuring secure storage and easy retrieval.
Prepare reports, spreadsheets, and presentations
Partner with internal teams, providers, and community stakeholders
Participate in case conferences and care coordination meetings