Lead Care Coordinator

I Am Boundless, Inc.•Delaware, OH

6d•$49,895 - $60,114•Hybrid

About The Position

The Lead Care Coordinator serves as a bridge across Outreach, Care Coordination, and Clinical Services within the OhioRISE Care Management Entity. The primary focus is monitoring workflows, identifying and addressing gaps between divisions, and providing coaching, mentoring, documentation review, and quality support to staff. The role reports to the Operations Outreach Supervisor and collaborates with Care Coordination and Clinical Supervisors, Program Coordinators, Navigators, and training staff to support timely referrals, member engagement, care planning, and continuity of care. It provides functional guidance without formal supervisory authority. The Lead may maintain a minimal, temporary caseload to address needs arising within any of the three divisions. Assignments may include supporting inpatient referrals, hospital readmissions and transitions, completing initial care plans, and providing short-term care coordination during assignment or handoff to an ongoing Care Coordinator. Direct service assignments are limited in scope and duration so the position can retain its primary focus on leading and supporting staff. The position provides operational support across intake and engagement, hospital and residential transitions, documentation quality and compliance, community collaboration, and limited temporary direct care coordination. The role participates in the on-call rotation as assigned.

Requirements

High school diploma or GED.
At least three years of progressively responsible experience in children’s behavioral health, care coordination, case management, child welfare, juvenile justice, developmental disabilities, or related human services.
At least one year performing OhioRISE Care Coordinator functions or comparable managed-care coordination work.
Demonstrated experience in leadership, mentoring, training, or project/workflow coordination.
Experience with quality and documentation review and compliance monitoring.
Advanced knowledge of OhioRISE care coordination requirements and working knowledge of High Fidelity Wraparound.
Strong coaching, mentoring, facilitation, and meeting coordination skills.
Ability to coordinate work across divisions, prioritize competing needs, and manage time so temporary direct services do not displace lead responsibilities.
Strong organizational, project management, critical thinking, and problem-solving skills.
Excellent verbal and written communication, professional judgment, diplomacy, and customer service skills.
Knowledge of community resources, behavioral health systems, and member transitions between levels of care.
Intermediate proficiency in Microsoft Office and electronic health record systems, including SmartCare.
Valid Ohio driver’s license, acceptable driving record, and valid automobile insurance.
Ability to obtain and maintain required High Fidelity Wraparound and CANS certifications within established timelines.
Ability to complete required cultural competency training within established timelines.
Ability to obtain and maintain First Aid and CPR certification within organizationally required timelines.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Human Services, Sociology, Criminal Justice, Education, or a related field.
Experience coaching or mentoring staff and reviewing documentation for quality and completeness.
Experience with High Fidelity Wraparound, CANS assessments, or managed care.
Experience collaborating with hospitals, inpatient behavioral health providers, schools, courts, and community partners.

Responsibilities

Serve as a day-to-day resource for Outreach, Program Coordination, Care Coordination, and Clinical Services staff regarding OhioRISE processes, workflows, timelines, documentation, and community resources.
Monitor workflows and member transitions across divisions, identify barriers, coordinate follow-through, and recommend process improvements to appropriate supervisors.
Provide coaching, mentoring, shadowing, onboarding, and ongoing staff-development support, including support for newly hired Care Coordinators during their first 90 days.
Promote consistent OhioRISE standards and High Fidelity Wraparound practices; lead portions of team meetings, huddles, or trainings as assigned.
Help resolve operational questions and escalate clinical concerns, compliance issues, and matters requiring supervisory authority to the appropriate leader.
Coordinate workload and priorities with the Operations Outreach Supervisor, incorporating input from Care Coordination and Clinical leadership.
Monitor referral, outreach, intake, and engagement timelines; help staff address delays and reduce noncompliance that may affect member access and value-based performance.
Collaborate with Program Coordinators to review enrollment documents, consents, Releases of Information, and other intake materials for completeness and timely follow-up.
Review preliminary Child and Family-Centered Care Plans for completeness and readiness for assignment and the initial Child and Family Team meeting.
Support outreach strategies for difficult-to-engage youth and families, urgent-referral follow-up, and coordinated handoffs to ongoing Care Coordination.
Co-lead operational coordination of inpatient psychiatric, hospital, and Psychiatric Residential Treatment Facility referrals with the Navigator and appropriate Clinical leadership.
Support communication among hospitals, residential providers, families, and program staff during admissions, readmissions, inpatient stays, discharge planning, and community reintegration.
Monitor transition and discharge timelines, support scheduling post-discharge Child and Family Team meetings, and help resolve gaps between levels of care.
Participate in multidisciplinary meetings as assigned and coordinate operational follow-through with responsible staff and supervisors.
Support staff in implementing Crisis Safety Plans and linking members to crisis and stabilization services; direct clinical concerns to designated Clinical leadership.
Participate in the on-call rotation as assigned.
Conduct assigned chart reviews, documentation quality checks, and internal audit preparation using SmartCare and other designated systems.
Identify documentation trends, missing information, and overdue requirements; coach staff and coordinate correction follow-up with staff and supervisors.
Support adherence to OhioRISE, Ohio Department of Medicaid, Aetna, and organizational requirements, including documentation timelines.
Complete assigned health outcome reporting and data collection and communicate findings that inform training and quality improvement.
During minimal, temporary coverage, provide short-term outreach, engagement, intake, and care coordination for needs identified through Outreach, Care Coordination, or Clinical Services, including inpatient referrals and hospital transitions.
Complete required screenings and assessments, including the Ohio Comprehensive CANS, within training, certification, and assigned scope.
Develop initial or preliminary Child and Family-Centered Care Plans and Crisis Safety Plans, and monitor and update plans during temporary coverage in collaboration with members, families, team members, and licensed professionals as appropriate.
Complete required contacts and visits and facilitate Child and Family Team meetings using High Fidelity Wraparound principles when necessary for assigned members.
Coordinate referrals and linkages to behavioral health, medical, educational, developmental disability, social service, and natural supports.
Complete timely, accurate documentation and provide a clear handoff to the ongoing Care Coordinator.
Maintain collaborative relationships with hospitals, schools, Children’s Services, juvenile courts, Family and Children First Councils, Boards of Developmental Disabilities, behavioral health and primary care providers, managed care organizations, and other community partners.
Participate in community meetings and collaborative planning as assigned, identify service gaps and emerging resource needs, and provide professional, responsive, and respectful customer service.