Lead Care Coordinator

FamilyWell

1d•Remote

About The Position

FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM). Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners. Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.

Requirements

Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health
3+ years of experience leading teams in healthcare operations, care coordination, behavioral health, care management, or related healthcare settings, with demonstrated success developing high-performing teams and driving accountability to operational goals.
Proven ability to design, optimize, and scale workflows, solve complex operational challenges, and implement sustainable process improvements in a fast-paced environment.
Strong analytical skills with experience using metrics, dashboards, and operational data to monitor performance, identify opportunities, and drive continuous improvement.
Experience leveraging technology, automation, AI-enabled tools, EHRs, or operational systems to improve efficiency, scalability, and team effectiveness.
Demonstrated ability to partner effectively with Clinical, Operations, and Product, teams to drive change, improve processes, and successfully implement new tools and workflows.
Exceptional communication, organizational, and project management skills with a strong ability to build relationships, manage competing priorities, close the loop, and drive initiatives from concept to execution.

Nice To Haves

Startup or high-growth healthcare experience preferred.
Experience in women's health, behavioral health, collaborative care, or multidisciplinary care models is a plus.

Responsibilities

Lead, coach, and develop a team of Care Coordinators through regular supervision, performance management, mentorship, and professional development. Foster accountability, collaboration, and operational excellence.
Maintain a reduced Care Coordinator caseload to stay connected to frontline workflows, patient experience, and clinic partner needs while serving as an escalation resource for complex coordination issues.
Identify, prioritize, and implement opportunities to automate administrative work across the Care Coordination function. Continuously evaluate tools, systems, AI solutions, and workflow enhancements that improve efficiency and scalability.
Act as the primary operational stakeholder for Care Coordination workflows. Partner closely with the Product team to design, test, and refine technology solutions that improve team performance, patient experience, provider experience, and operational outcomes.
Analyze existing processes, identify bottlenecks, and develop scalable workflows that reduce manual effort, eliminate inefficiencies, and support organizational growth.
Monitor operational metrics, team performance, patient outcomes, and workflow efficiency. Use data to identify trends, inform strategic decisions, prioritize improvements, and measure the impact of operational changes.
Proactively identify operational challenges, investigate root causes, develop solutions, and drive implementation through completion.
Ensure timely follow-up and resolution of operational issues, patient concerns, clinic partner requests, and internal process gaps. Create systems that promote accountability and seamless communication across teams.
Champion a culture of continuous improvement, experimentation, and innovation. Stay informed about emerging healthcare technology, automation tools, AI capabilities, and operational best practices.
Build systems and processes that enable the Care Coordination function to scale efficiently while maintaining exceptional patient and provider experiences.
Partner with Clinical Operations, Product, Therapy, Psychiatry, Coaching, and Partner Success teams to improve workflows and align operational priorities.