Lead Call Center Representative

Providence • Everett, WA

11d • Onsite

About The Position

Answer all incoming calls to the hospital's main telephone number, physician's answering service and in house operator calls. Provide reception and customer service to visitors. Manage all emergency codes, alarm panels, and emergency phones, and summon appropriate staff. Make all overhead announcement and communicate via two way radio. Manage daily schedules for Answering Service clients and distribute to appropriate departments. Responsible for daily entry of all accounts. As the lead, the coordinator assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring and ensures all on-call schedules are up to date and accurate. Serves as a Department Super User with the phone operating system, policies, and procedures of the department. Will be responsible for new employee trainings and provide on-going trainings for the team as needed. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row.

Requirements

• H.S. Diploma or GED or equivalent educ/experience
• 2 years Switchboard experience in a healthcare setting

Nice To Haves

• Associate's Degree
• 2 years Answering service experience at a large organization

Responsibilities

• Answer all incoming calls to the hospital's main telephone number, physician's answering service and in house operator calls.
• Provide reception and customer service to visitors.
• Manage all emergency codes, alarm panels, and emergency phones, and summon appropriate staff.
• Make all overhead announcement and communicate via two way radio.
• Manage daily schedules for Answering Service clients and distribute to appropriate departments.
• Responsible for daily entry of all accounts.
• Assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring.
• Ensures all on-call schedules are up to date and accurate.
• Serves as a Department Super User with the phone operating system, policies, and procedures of the department.
• Responsible for new employee trainings and provide on-going trainings for the team as needed.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED