Lead Call Center Representative

Barksdale Federal Credit Union • Bossier City, LA

3d • Onsite

About The Position

As a Lead Call Center Representative, you will provide excellent service to members and help support the Call Center team. This position handles member questions, account requests, complaints, and other service needs by phone, email, Internet, and other communication channels. You are also the go-to person for other Call Center Representatives when they need help with a member question, transaction, or difficult situation. This position works closely with the Manager to make sure the team has the information and support they need.

Requirements

• Two to five years of similar related experience and/or training; or equivalent combination of education and experience.
• High school graduate or equivalent.
• Strong communication skills with a professional and courteous demeanor.
• Ability to handle high call volumes and multiple tasks simultaneously.
• Supervisory experience.
• Proficiency in using computer applications and learning new software systems.

Responsibilities

• Provides excellent service to members.
• Supports the Call Center team.
• Handles member questions, account requests, complaints, and other service needs by phone, email, Internet, and other communication channels.
• Assists other Call Center Representatives with member questions, transactions, or difficult situations.
• Works closely with the Manager to ensure the team has the necessary information and support.

Benefits

• Medical, Dental & Vision Insurance
• 24/7 Teledoc Health Access
• Mental Health Support through Employee Assistance Program (EAP)
• Paid Life & Long-Term Disability Insurance
• Wellness Programs
• Generous Paid Time Off (156 hours annually)
• 8 paid holidays
• Volunteer Time & Opportunities
• 401(k) with Company Match
• Financial Wellness Tools (advising, membership, education)
• Education Assistance Program (reimbursement up to 90% of tuition costs)
• Career Development (in person and online training, certifications, leadership programs)
• Employee Recognition & Milestones (service anniversary program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED