(DEN) Full-Time Lead Cabin Appearance Agent

United Ground Express•Denver, CO

2d•Onsite

About The Position

United Ground Express is hiring a full-time Lead Cabin Appearance Agent at Denver International Airport. The role oversees daily cabin appearance operations, ensuring assigned aircraft cleaning and restocking tasks are completed safely, efficiently, and thoroughly. The Lead provides direction, instruction, and coaching to employees, coordinates with Dispatchers and Supervisors, communicates with hub services agents, and reports injuries, incidents, accidents, and customer service issues. The position involves cleaning aircraft interiors and lavatories, completing equipment checks and security searches, and working around aircraft and moving vehicles. Work may include day and night shifts, weekends, holidays, and mandatory overtime based on operational needs. Candidates must be at least 18, hold a valid state-issued driver’s license, communicate fluently in English, and be able to use a computer or tablet. They must be able to perform physically demanding work in tight spaces, use radio equipment, interpret aircraft and cargo-related documentation, and obtain required credentials and clearances. Applicants must be legally authorized to work in the United States without sponsorship and successfully complete an interview.

Requirements

At least 18 years old.
Valid state-issued driver’s license.
Excellent communication skills.
Fluent in reading, writing, and speaking English.
Ability to operate a computer or tablet to enter and retrieve data.
Ability and willingness to bend, stoop, climb, and work in tight spaces.
Ability to remain alert to moving vehicles and aircraft and use radio equipment.
Ability to read and interpret aircraft weight and balance loading instructions, hazardous-material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Eligibility to obtain credentials and clearances required by local requirements, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials or clearances.
Legally authorized to work in the United States without sponsorship.
Availability to work day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need.
Successful completion of an interview.
Ability to operate a computer to enter and retrieve data.
Ability to utilize radio equipment for communications.
Ability to lift up to 70 pounds consistently.
Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Remove trash from aircraft and clean and restock lavatories and soiled magazines.
Clean aircraft floors, galleys, seats, seat-back pockets, and tray tables.
Complete daily equipment checks and related checklists, including security searches.
Use required personal protective equipment, including a face shield and hearing protection.
Manage daily operations to ensure assigned tasks are completed efficiently and thoroughly.
Provide direction, instruction, and coaching to employees as needed.
Coordinate with Dispatchers and Supervisors to ensure employee assignments are followed and completed correctly.
Communicate effectively with hub services agents.
Ensure injuries, incidents, accidents, and customer service issues are properly reported and processed.
Maintain professional working relationships with employees, supervisors, managers, airline employees, and airport authorities.
Ensure operations are safe, caring, dependable, and efficient.
Perform other duties as assigned.