Lead Business Execution Consultant - Telephony Solutions

Wells Fargo Bank • Irving, TX

1d • Hybrid

About The Position

Wells Fargo is seeking a Lead Business Execution Consultant to be part of our Global Operations team. The Lead Business Execution Consultant role will be responsible for working independently to analyze current operational needs around Telephony Solutions across Home Lending, Auto, and Unsecured Lending (ULO) lines of businesses.

Requirements

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Excellent verbal, written and interpersonal communication skills
• Proven experience with Inbound Call Routing systems and Telephony solutions
• Previous Contact Center operations experience
• Previous Consumer Operations experience which may include - Home Lending, Auto and/or Unsecured Lending Operations (Credit Cards)
• Demonstrated flexibility in adjusting to changing business needs and timelines while maintaining a high level of performance and focus.
• Ability to grasp complex business issues quickly, recommend solutions, and drive resolution
• Ability to work collaboratively across the organization, including with functional partners
• Highly organized and detail-oriented, with the proven ability to handle multiple projects simultaneously, and prioritize effectively
• Experience with Five9 Contact Center Telephony system
• Aspect, Genesys, Avaya, and/or Five9
• Knowledge of AI in CCaaS platforms

Responsibilities

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed